Policies to remember from out initial paperwork:
24 hour cancellation is needed. Within the 24 hour period full payment is due.
If your dog has been exposed to any canine to canine illness I need immediate notification.If there is a sneeze, cough, diarrhea this pup needs to stay home. If notification is not rendered in a timely manner we may need to shut down and be subject to cover for the cost of shut down. Cost of shut down includes: van disinfection fee, and number of days we are shut down for.
If your dog(s) go to boarding, doggie daycare, or other care accommodations this is VITAL to keep our pack dogs healthy. Please keep on top of communication from your other providers. Communication is vital. I can not stress this enough.
Temperature Closings:
It is very difficult to play Weatherman, even Gary (WCAX) gets it wrong often.
Any question on weather please post in the Jo-ventures, with inquiry.
If there is questionable weather in the morning. I will “delay,” pick up and then update as soon as possible.
If cancellation occurs due to weather safety. We will credit for the next adventure.
Extra Handling Fee:
If dogs are not dressed, pottied and or prepared for pack an $20 handling fee will be applied.
This handling fee is especially essential for e-collared trained dogs. Your collar needs to be fully charged and “on” your dog.
Seasons Orange needs to be on October 1st - Hunting Season. (I will place booties on dogs when possible.)
Vacation Policy:
In order to maintain the pack, when vacation occurs we will now have a $20 fee instead of the full pack fee of $45 ($50 for Green Rookies until release from probation)
This policy is for planned vacation (client and for Jo), holidays, etc. If your pack day falls on a Federal holiday Jo has the right to close and apply the Vacation Policy.
This policy is effective immediately, without question when a dog does not come out to pack and misses their pack days we have to restart their training / or they have been delayed. Which changes the dynamic of the pack and can be very disruptive.
This is not in effect for long term leaves. Such a maternity leave, however Vacation policy can be used if Jo sustains an injury and is not physically able to hike.
Drop off policy:
Due to the rising price of gas, drop offs May be determined by location of your house. Meaning that if we pick up your dog first, we also may drop your dog off last. This is to ensure that we're using as least amount of gas as possible.
Also in to gas and efficiency of time. Third party drop offs are at my discretion. Third-party drop off can often get to be a little sloppy. With the respect of time, and my schedule. I may not always be able to help or assist with this.
Please remember, that Apex is a training based program, and that often days after pack I do train private clients.