Support Ticket Submission Form
Please fill out with as much detail as possible. Our goal is to resolve your issue as quickly as possible. Completing this form will help us accomplish that goal.
Name:
*
First Name
Last Name
Email:
*
example@example.com
Phone Number:
*
Please enter a valid phone number.
Format: (000) 000-0000.
What Company do you work for?
*
Which Location?
*
Which location are you reporting the issue from? Reply n/a if you only have 1 location.
What type of Issue are you experiencing?
Please Select
Application
Network/Internet Connectivity
Peripherals - Printer/Scanner/Other
Phone/Fax/Email
General Computer
Please select the item in the list that most closely fits your request.
What type of device is exhibiting this issue?
Please Select
Windows PC
Mac
Smart Phone
Tablet
Please select the type of device you are using.
Affected Computer Name:
To find computer name, click on the Windows Start button and begin typing "cmd /k hostname" (without the quotes). A black box will open with the computer name shown at the very top of the box.
Application Name:
Which application are you having issues with?
What is the Urgency of this Issue?
Please Select
Mild
Moderate
Urgent (Single User)
Urgent (Whole Enterprise)
This Issue Affects:
Only My Device
Multiple Devices in the Office
Error Message:
Browse Files
Drag and drop files here
Choose a file
Please take a screenshot of any error message that you may receive and drag and drop in the space above.
Cancel
of
Are You Able to Access the Internet?
Yes
No
Are Other Computers in the Office Able to Access the Internet?
Yes
No
Make and Model of Device with Issues:
Please include manufacturer and model number if possible. This is usually visible on the Device near the branding.
Is the Device Working for Other Users?
Yes
No
Is the Device Connected Directly to Your Computer?
Yes
No
I Do Not Know
Which Service?
Phone
Fax
Email
What Type of Phone Problem?
Phones are Completely Down
Call Routing
Call Quality
Other Phone Issue
Standard Fax or eFax?
Analog Fax
eFax
I'm Not Sure
eFax Issue:
Faxes are not coming through at all
Faxes are going to the wrong email address
Unable to Send eFaxes
Other
Analog Issue:
Cannot Send Faxes
Am Not Receiving Faxes
Cannot Send or Receive Faxes
Other
I Am Having Issues Accessing Email via:
Webmail
Desktop Email Application (Microsoft Outlook, Windows Mail, etc.)
Mobile Access to Email
Other
What Webmail Platform Do You Use:
What Desktop Application Do You Use?
What Type of Mobile Device Are You Using?
Please enter the type of Mobile Device (iPhone, iPad, Android, etc.)
What Mobile Application Do You Use?
Detailed Description of Issue:
Please include as much information as possible concerning your issue.
Please verify that you are human
*
Submit
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