The Basics. Part of our agreement is to ensure our clients understand our processes and management style. I explain our offer of a reserved bed, exclusively for the use of Crasher, including privacy curtains, light, shelf and power-port, all utilities included, with access to all common areas (kitchen, W/D room, image room, etc..). It is notated that vacant beds are offered based on crashpad seniority. Our clients verify that they have an existing permanent residence, that our crashpad is not, in fact, their primary dwelling. Commuters agree not to stay at the crashpad for more than 20 days collectively within the month and agree to go home on their chunks of days off. Finally, new clients must understand that first monthly rent, including deposit, are to be paid in full prior to starting their stay.   15 Days Notice.    Our deposit policy is really simple, and to reinforce the importance of communicating a leave date. The deposit payment reserves and guarantees placement. The deposit is completely refundable with 15 days notice PRIOR TO leaving the crashpad. Providing a notice, just like apartments require, allow other airline crew to plan their stays as well. When clients fail to give notice, we are left with a vacancy that we are unprepared for, and if we cannot fill the spot, the deposit is used as a buffer between clients. At times we do make exceptions since we understand that the airlines don’t always provide 15 days before a transfer goes through, but I promise we will work with you as much as we can with a little communication.   R.E.S.P.E.C.T.      Respect at our crashpads means adhering to quiet hours. It means taking care of the space and surrounding areas. Belongings cannot block floor space, in respect and for safety. Clients sign that they understand it is not a hotel and everyone must clean up after themselves. Unclaimed items in the Lost & Found box are donated every 30 days to an amazing nonprofit. We do not tolerate theft, there are no illegal drugs to be on the property, and no overnight guests are permitted. These actions are grounds for immediate termination. We allow visitors at our crashpad, but they are not to be left unattended. Visits should be limited. Safety.   Candles nor open flames are permitted inside or on the property. Cooking food must never be left unattended. No exceptions, no burning flames.  No smoking anywhere in the crashpad, this includes the outside.  Cleanliness. Clients are not permitted to eat or drink in bedrooms or in any common area other than the kitchen and dining room. Everyone assists with taking the trash out when it becomes full. Dishes are to be washed, dried and put away immediately after each use. Every client commits to this. This keeps everyone accountable for their own dishes. Fridge space is limited and you can imagine how quickly they get filled up with food. We ask each client to make a commitment to not flush anything down the toilet other than toilet paper, as it could result in major plumbing issues.  In Case of Emergency. Lastly, we require every new client to sign a liability release and to provide an emergency contact.  Our 24-Hour Happiness Guarantee.    Once our clients initial and sign the agreement, we grant them access to the crashpad. While we require all of our clients to initial and sign the agreement, our 24-hour guarantee offers peace of mind to new hires, commuters and transfer flight crew. After all, we don’t want anyone to stay who isn’t happy with our accommodations. We started the PHX Crashpads with the mission to provide a safe and comfortable space to my fellow airline crew! We want to give your deposit back just as much as you want it! We don’t aim to keep your deposit and would rather peacefully part ways than arguing over who keeps it. In the event that a new client wants to take advantage of the guarantee, they simply communicate that with us within 24 hours, and a $25 one night charge would be applied.