Community Survey (English)

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Community Survey (English)

All responses are optional and anonymous. Thanks for your participation!

1
How often have you visited one of the BPL libraries in the past 12 months?
Did not visit the library in the past 12 months
1-5 times
6-12 times
13-24 times
More than 24 times
2
If you are a parent or caregiver of children under 18, do your children use the library?
Not Applicable
Yes
No
3
What are their age ranges? (check all that apply)
0-4
5-9
10-14
15-18
4
What educational opportunities or support do you wish the library could offer for your child?
5
How much do you value the following library services?
Very Important
Important
Somewhat Important
Not Important
Don’t know / Doesn’t apply to me
Access to computers & printers
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Access to wi-fi or outlets
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Books (or physical materials)
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
eBooks or other digital content (streaming audio/video)
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Programs for children
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Programs for teens
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Row 5, Column 4
Programs for adults
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Row 6, Column 4
Study rooms or Community Rooms
Row 7, Column 0
Row 7, Column 1
Row 7, Column 2
Row 7, Column 3
Row 7, Column 4
Individual seating or table space
Row 8, Column 0
Row 8, Column 1
Row 8, Column 2
Row 8, Column 3
Row 8, Column 4
Staff assistance
Row 9, Column 0
Row 9, Column 1
Row 9, Column 2
Row 9, Column 3
Row 9, Column 4
Tool Lending
Row 10, Column 0
Row 10, Column 1
Row 10, Column 2
Row 10, Column 3
Row 10, Column 4
Other (please specify)
Row 11, Column 0
Row 11, Column 1
Row 11, Column 2
Row 11, Column 3
Row 11, Column 4
Access to computers & printers
Access to wi-fi or outlets
Books (or physical materials)
eBooks or other digital content (streaming audio/video)
Programs for children
Programs for teens
Programs for adults
Study rooms or Community Rooms
Individual seating or table space
Staff assistance
Tool Lending
Other (please specify)
Very Important
Row 0, Column 0
Important
Row 0, Column 1
Somewhat Important
Row 0, Column 2
Not Important
Row 0, Column 3
Don’t know / Doesn’t apply to me
Row 0, Column 4
Very Important
Row 1, Column 0
Important
Row 1, Column 1
Somewhat Important
Row 1, Column 2
Not Important
Row 1, Column 3
Don’t know / Doesn’t apply to me
Row 1, Column 4
Very Important
Row 2, Column 0
Important
Row 2, Column 1
Somewhat Important
Row 2, Column 2
Not Important
Row 2, Column 3
Don’t know / Doesn’t apply to me
Row 2, Column 4
Very Important
Row 3, Column 0
Important
Row 3, Column 1
Somewhat Important
Row 3, Column 2
Not Important
Row 3, Column 3
Don’t know / Doesn’t apply to me
Row 3, Column 4
Very Important
Row 4, Column 0
Important
Row 4, Column 1
Somewhat Important
Row 4, Column 2
Not Important
Row 4, Column 3
Don’t know / Doesn’t apply to me
Row 4, Column 4
Very Important
Row 5, Column 0
Important
Row 5, Column 1
Somewhat Important
Row 5, Column 2
Not Important
Row 5, Column 3
Don’t know / Doesn’t apply to me
Row 5, Column 4
Very Important
Row 6, Column 0
Important
Row 6, Column 1
Somewhat Important
Row 6, Column 2
Not Important
Row 6, Column 3
Don’t know / Doesn’t apply to me
Row 6, Column 4
Very Important
Row 7, Column 0
Important
Row 7, Column 1
Somewhat Important
Row 7, Column 2
Not Important
Row 7, Column 3
Don’t know / Doesn’t apply to me
Row 7, Column 4
Very Important
Row 8, Column 0
Important
Row 8, Column 1
Somewhat Important
Row 8, Column 2
Not Important
Row 8, Column 3
Don’t know / Doesn’t apply to me
Row 8, Column 4
Very Important
Row 9, Column 0
Important
Row 9, Column 1
Somewhat Important
Row 9, Column 2
Not Important
Row 9, Column 3
Don’t know / Doesn’t apply to me
Row 9, Column 4
Very Important
Row 10, Column 0
Important
Row 10, Column 1
Somewhat Important
Row 10, Column 2
Not Important
Row 10, Column 3
Don’t know / Doesn’t apply to me
Row 10, Column 4
Very Important
Row 11, Column 0
Important
Row 11, Column 1
Somewhat Important
Row 11, Column 2
Not Important
Row 11, Column 3
Don’t know / Doesn’t apply to me
Row 11, Column 4
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6
Please specify if you have selected "Other"
7
Rate the following library services.
Good
Fair
Poor
Don’t know/ Doesn’t apply to me
Bathrooms
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Customer service and staff expertise
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Collection (physical books, reference materials)
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
e-Collections (eBooks, digital content, eDatabases)
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Disability and accessibility services
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Opening hours
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
Lending processes (browsing material, checking-out, etc.)
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Row 6, Column 3
Programs for children
Row 7, Column 0
Row 7, Column 1
Row 7, Column 2
Row 7, Column 3
Programs for teens
Row 8, Column 0
Row 8, Column 1
Row 8, Column 2
Row 8, Column 3
Programs for adults
Row 9, Column 0
Row 9, Column 1
Row 9, Column 2
Row 9, Column 3
Space comfort (seating, tables, rooms, etc.)
Row 10, Column 0
Row 10, Column 1
Row 10, Column 2
Row 10, Column 3
Technology (computers, printers, wi-fi access)
Row 11, Column 0
Row 11, Column 1
Row 11, Column 2
Row 11, Column 3
Tool Lending
Row 12, Column 0
Row 12, Column 1
Row 12, Column 2
Row 12, Column 3
Other (please specify)
Row 13, Column 0
Row 13, Column 1
Row 13, Column 2
Row 13, Column 3
Bathrooms
Customer service and staff expertise
Collection (physical books, reference materials)
e-Collections (eBooks, digital content, eDatabases)
Disability and accessibility services
Opening hours
Lending processes (browsing material, checking-out, etc.)
Programs for children
Programs for teens
Programs for adults
Space comfort (seating, tables, rooms, etc.)
Technology (computers, printers, wi-fi access)
Tool Lending
Other (please specify)
Good
Row 0, Column 0
Fair
Row 0, Column 1
Poor
Row 0, Column 2
Don’t know/ Doesn’t apply to me
Row 0, Column 3
Good
Row 1, Column 0
Fair
Row 1, Column 1
Poor
Row 1, Column 2
Don’t know/ Doesn’t apply to me
Row 1, Column 3
Good
Row 2, Column 0
Fair
Row 2, Column 1
Poor
Row 2, Column 2
Don’t know/ Doesn’t apply to me
Row 2, Column 3
Good
Row 3, Column 0
Fair
Row 3, Column 1
Poor
Row 3, Column 2
Don’t know/ Doesn’t apply to me
Row 3, Column 3
Good
Row 4, Column 0
Fair
Row 4, Column 1
Poor
Row 4, Column 2
Don’t know/ Doesn’t apply to me
Row 4, Column 3
Good
Row 5, Column 0
Fair
Row 5, Column 1
Poor
Row 5, Column 2
Don’t know/ Doesn’t apply to me
Row 5, Column 3
Good
Row 6, Column 0
Fair
Row 6, Column 1
Poor
Row 6, Column 2
Don’t know/ Doesn’t apply to me
Row 6, Column 3
Good
Row 7, Column 0
Fair
Row 7, Column 1
Poor
Row 7, Column 2
Don’t know/ Doesn’t apply to me
Row 7, Column 3
Good
Row 8, Column 0
Fair
Row 8, Column 1
Poor
Row 8, Column 2
Don’t know/ Doesn’t apply to me
Row 8, Column 3
Good
Row 9, Column 0
Fair
Row 9, Column 1
Poor
Row 9, Column 2
Don’t know/ Doesn’t apply to me
Row 9, Column 3
Good
Row 10, Column 0
Fair
Row 10, Column 1
Poor
Row 10, Column 2
Don’t know/ Doesn’t apply to me
Row 10, Column 3
Good
Row 11, Column 0
Fair
Row 11, Column 1
Poor
Row 11, Column 2
Don’t know/ Doesn’t apply to me
Row 11, Column 3
Good
Row 12, Column 0
Fair
Row 12, Column 1
Poor
Row 12, Column 2
Don’t know/ Doesn’t apply to me
Row 12, Column 3
Good
Row 13, Column 0
Fair
Row 13, Column 1
Poor
Row 13, Column 2
Don’t know/ Doesn’t apply to me
Row 13, Column 3
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8
Please specify if you have selected "Other"
9
What’s missing? Are there services, programs, or collections not currently offered that you would like to see us add in the future?
10
What makes it easy to get what you need from the library?
Opening hours
Welcoming environment
Staff assistance
24/7 access to digital content
Location (including parking, safe street infrastructure, public transit)
Abundant collection and materials
Other
Other
11
Please specify
12
What makes it hard to get what you need from the library?
Customer service
Design of physical buildings
Collection or programs are not in my language
Lack of cultural representation
Lack of materials
Location (including parking, safe street infrastructure, public transit)
Opening hours
Other
13
Please specify
14
What is your age? (optional)
Under 12
12-18
19-25
26-35
36-50
51-65
Over 65
Prefer not to answer
15
What is your zip code? (optional)
16
What is your gender? (optional)
17
What languages do you speak at home? (check all that apply)
Arabic
Chinese (Mandarin)
Chinese (Cantonese)
English
French
Hindi
Spanish
Vietnamese
Other
18
Please specify
19
How do you identify your race and/or ethnic background? (optional)
Should be Empty:

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