• It is the intention of ENHANCED WELLNESS OF OAK GROVE, PLLC to provide you with a clear understanding of our financial agreements and billing procedures in the hopes of preventing any misunderstanding.
• If you have any questions regarding these agreements, please notify the front office coordinator.
• Please take the time to read, initial, and sign the patient financial responsibility form.
• If you have medical insurance, it is your responsibility to fill out the insurance details on the patient form.
• Please provide your insurance card to the front office coordinator to bill your insurance carrier completely and accurately.
• If benefits cannot be determined at the time of service, or when there is any doubt, payment in full is expected.
• Please be advised that a medical insurance card does not inform our office of active coverage.
• Your insurance policy is a contract between you and your insurance company.
• We are not a party to that contract and therefore do not know the details or specific benefits allowed by your insurer.
• As a service to you and upon your request we can bill your insurance company.
• You are responsible for payment of any unmet deductible, co-payment, and co-insurance as determined by your contract with your insurance carrier.
• We expect these payments when services are rendered.
• Many insurance companies have additional stipulations that may affect your coverage.
• You are responsible for any amount not covered by your insurance.
• If your insurance carrier denies any part of your claim, you will be responsible for your balance in full.
• There are normal and expected times that we will need to bill your insurance company.
• However, if there is a time when the costs of completing your billing are over and above the usual and customary time spent processing and follow-up on a claim, we will contact you.
• If at this time payment has not been received by your insurance carrier payment will be expected in full by you and you may pursue collecting personally.
• If payment is received from your insurance carrier you will be reimbursed.
• Once payment is received on your behalf from your insurance carrier any balances due to unmet deductible, co- payments, and co-insurance that have not already been collected will be billed to you and possible Finances charge will begin to apply on your account.
• After thirty (30) days of the first bill, a finance charge of up to $100.00 annual and/or up to $50 per month finance charge will begin to apply on your account.
• Any bill over sixty (60) days past due will be subject to collection procedures.
• If you fail to make payment arrangements or set up a payment plan, your account will be turned over to a professional collection agency.
• Upon receipt of payment from your insurance provider, you may end up with a credit balance.
• Any overpayment will remain on your account as a credit to be used towards future services or material purchases.
• If you would like to be issued a refund, please let us know and we will issue a refund check.
• There will be a $30.00 service charge for any returned check. After receiving a returned check, we will no longer accept a check on your account. Payments will have to be made using cash or credit card.
• I understand and agree that, regardless of my insurance status, I am ultimately responsible for the balance of my account for any professional services rendered.
• I understand it is my responsibility to verify my insurance coverage prior to my appointment.
• I understand that if a REFERRAL is needed from my PCP, I am responsible for obtaining that referral.
• If a referral is required and I do not provide the referral number from insurance prior to my visit, I agree to pay the charges even if all claims are denied by insurance.
• I understand that if a PRIOR AUTHORIZATION is needed from my PCP for any services/procedures that I am responsible for alerting Enhanced Wellness of Oak Grove PLLC at least 10 days in advance in order to have approval before the date of service.
• If a PRIOR AUTHORIZATION is required and I do not have an approved PA number prior to my visit, I agree to pay the charges even if all claims are denied by insurance.
• We cannot obtain referrals or prior authorizations on the date of service.
• I agree to pay all costs of the collection, including reasonable attorney fees and court costs in the event it becomes necessary to pursue the account for collection.
• I have read and understand all of the above information and have completed this form to the best of my ability.
• I certify this information is true and correct to the best of my knowledge. I will notify you of any changes in my status of the above information.
• I understand it’s my responsibility to ask any questions regarding cost prior to services/procedures being performed. We can provide a good faith estimate.
• I understand that some lab work/specimens are sent to outside lab facilities and therefore, that facility will bill you for those services.
• If an outside facility is billing, then you will have to contact that company directly for billing questions.