Thank you for your return/exchange request. All requests are processed during company business hours. Your prepaid shipping label will be sent to you shortly. Also check your junk/spam folders in the event that it lands there. Please print your label and attach to your box or bubble mailer. Returns and exchanges can be dropped off at any UPS store or handed to your local delivery driver. If you have any questions, please text our Stylist Support Team at 833-385-1800.