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Customer Service Application
Note that payment will still be made through the underlying platform and this form serves as supplemental information. Please do not leave this page once you begin answering questions. This form is to be completed by the CSR only (and not by an agency representative).
Your Name
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First Name
Last Name
How You Heard Of Us
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Please Select
Freelancer
Upwork
Other
What is the URL of YOUR profile page on the platform you indicated above?
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(This will be used to match this form to your job inquiry at the platform you chose above.)
Email
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example@example.com
How many years of customer service experience do you have? (Only the represenative should complete this form. Agency representatives should not submit this form on behalf of others.)
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None
1-3 Years
4-6 Years
7-10 Years
11+ Years
Visit https://www.randymajors.org/what-time-zone-am-i-in and then copy/paste the first line in blue on their page, which will tell us your time zone and UTC offset
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your time zone and UTC offset
In a second browser tab, open https://www.typingtest.com and take a typing test. Report the number of words per minute shown on their results and save a screenshot of it to provide to us upon later request.
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words per minute shown on their screen
Have you used a CRM application before?
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Yes
No
I don't know what is a CRM application.
Have you used a Help Desk application before?
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Yes
No
I don't know what is a Help Desk application.
Have you provided telephone support before?
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Yes
No
Have you provided online support before?
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Yes
No
What is the missing number in the sequence 1, 4, ___ , 16 ?
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5
7
9
I don't know
Are you currently working (more than a few hours per week)?
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Yes
No
Are you available to work any days of the week? Tell us if you have any days or windows of time when you would be unavailable.
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Write a sample reply to a pretend customer of a telephone service provider. This customer is billed automatically on a monthly basis, as is typical with any phone service. He entered his credit card on day one for the monthly charges. In an online support ticket, he wrote "I am not happy that you charged my credit card for service last month without calling me to get my permission in advance. In the future, you should call me, tell me the amount and then only with my permission should you charge my card." DO NOT USE CHATGPT OR SIMILAR TOOLS ELSE YOU WILL BE DISQUALIFIED. WRITE THE REPLY YOURSELF.
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Please visit https://www.speedtest.net , click the "GO" button to run a speed test, and then tell us 5 numbers as shown below (and the save the screenshot to provide to us later):
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Download speed: Upload speed: Ping idle latency: Ping download latency: Ping upload latency:
So we can hear a sample of your voice, please use https://vocaroo.com and speak for roughly 30 seconds about something you enjoy doing outside of work (e.g. a hobby). When done, share the URL with us below:
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URL of your recording, such as https://voca.ro/12345678
Save
Submit
Calculation
Should be Empty: