Membership Enrolment

Dear Colleague,
 
We are delighted you wish to to become a member of the CXMA.UK Customer Experience Management Association.

Please fill out the short membership enrolment form below.

Personal membership is free forever. You can cancel your membership at any time.

Upon receipt, we will review your enrolment form and confirm your membership via the email address you provided. This is a manual process and may take up to 48 hours (Monday - Thursday).

Please note, we cannot accept member enrolment from freelancers or business developers in B2B business services firms, including technology suppliers, BPOs, and management consultants.

If you have any questions, please contact me.

Kind regards,

Jon Snow

Founder

CXMA.UK Customer Experience Management Association

jon.snow@directorsclub.org.uk 

07966 191 128

The CXMA.UK is creating a localised membership structure to reflect the hybrid work patterns that are now commonplace. 

Introducing CXMA Branches

Each member is invited to join either one or two branches of the CXMA.UK depending on their work pattern.

You may join a branch close to the office building you attend most frequently. For example, if you work out of an office building on St James's Square, London your CXMA.UK branch will be SW1.

Members can also join a branch close to their home office. For example, if you live in Battersea, London your CXMA.UK branch will be SW11.

Our aim is to organise local branch gatherings, as well as regional and national events.

PERSONAL MEMBERSHIP RULES, TERMS & CONDITIONS
 
1.  Personal Members (Members) will not commercialise CXMA.UK for financial gain or the gain of third parties, including employers.

2.  Members understand that the CXMA.UK is not a business development network, it is only a professional network for the purpose of personal networking, learning and knowledge-share.

3.  Members will each have only one CXMA.UK membership persona. The use of aliases is forbidden.

4.  Members must immediately surrender their membership if they take employment as a management consultant or offer consultancy services on a freelance basis.

5.  Members must immediately surrender their membership if they take employment in a sales or business development role in a B2B technology or business services organisation. 

6.  Members must not pretend or infer they are employed by CXMA.UK or have any form of ownership of CXMA.UK. For example, on Linkedin members must not cite the CXMA.UK as an employer.

7.  Members must not offer services or make other offers under the name of the CXMA.UK.

8.  Members understand that the term CXMA.UK is a trademark and cannot be used by any third party.

9.  Members must immediately surrender their membership if they are declared bankrupt.

10.  Members must immediately surrender their membership after 12-months of continuous unemployment.

11.  Members must immediately surrender their membership upon retirement.

12.  Members must not defame CXMA.UK for any reason via any communication channel, including social media.

13.  Members can use the term "CXMA.UK" only in reference to their membership of the CXMA.UK. Permission must be sort in writing for any other use of the trademark.

14.  Members can request to terminate their membership by email at any time.

15.  Members will be invited to all CXMA.UK events/meetings that are deemed relevant to their job titles and employer organisation. Members may not be invited to some events.

16.  All CXMA.UK events are limited capacity and places allocated on a first come basis.

17.  Members who book places at events/meetings and do not show-up may have their membership terminated.

18.  Members who through their behaviour or actions harm in any way the CXMA.UK brand will have their membership terminated.

19.  Members opt into direct communication from the CXMA.UK regarding association business.

20.  Members must accept being listed as a member of CXMA.UK, including a link to their professional profile page on Linkedin.

21.  Members must keep their Linkedin.com profile up-to-date and inform the CXMA.UK via email with regard to changes of employer and or business email address.

22.  Members who break the above could have their membership terminated without notice or appeal.

23.  No discussion will be entered into in the event of membership termination.

Customer Experience Management Association (CXMA.UK) fully complies with the General Data Protection Regulation in the UK and other relevant privacy legislation.

Your registration data will only be used for internal purposes and will not be sold, given away, or rented to third parties without your permission.
 
You will be contacted via your business email only for the purposes of CXMA.UK event marketing and administration, general membership administration, and other club-related business.

PERSONAL DATA RETENTION

We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. In particular, we retain membership records for six years after expiration or termination of your membership. When you consent to receive marketing communications, we will keep your data until you unsubscribe.
 
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
 
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.

YOUR PERSONAL DATA PROTECTION RIGHTS

Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:

• Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
 
• Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
 
• Right to erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.
 
• Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
 
• Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
 
• Right to object: You may ask us at any time to stop processing your personal data, and we will do so:

If we are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing or

If we are processing your personal data for direct marketing.
 
• Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
 
• Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns (you may find EU Data Protection Authorities’ contact information here.)
 
If you wish to exercise any of these rights please contact us as described in the “Contact” section below. We may also need to ask you for further information to verify your identity before we can respond to any request.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

CONTACT

Questions, comments or requests regarding this Privacy Policy should be addressed to jon.snow@directorsclub.org.uk. Jon Snow is the Data Protection Officer for Directors Club World Limited the owner of the CXMA.UK and its intellectual property.

TRADING STYLE

CXMA.UK and Customer Experience Management Association are both trading styles and trademarks of Directors Club World Limited.

Registered in England Number: 6009268

VAT Registration Number: GB 894 0828 86