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OTP Request Form
Request work on POS equipment
Experiencing a work stoppage. Please ensure that you have contacted your respective GM or Supervisor to report the situation. Thank you for your cooperation
National Store Number
*
Please Select
3195
6768
7222
7451
7469
8023
10061
10124
11162
12519
12732
12519
12732
13891
15633
17816
17997
18922
18992
34356
Date
*
-
Month
-
Day
Year
Date
Hour Minutes
Your Name
*
First Name
Last Name
Your Job Role
*
Please Select
In-Store OTP
GM
LDM
Shift Leader
Admin Assistant
Maintenance
Development Manager
Supervisor
Other
OTP Pro
Problematic Device
*
Jolt [Food Safety Tablet]
Grill Area Printer
Monitor
Service Area Printer
McCafe Printer
POS (Register)
Zoom Timer
eSmartclock
Back Office Server (includes BOS printer, BOS monitor, etc.)
Cash Drawer
Restaurant Host Server/ Waystation
Coin Changer
PED (Payment Entry Device)
Cabling
Customer Display (FC only)
Delivery Tablet
Barcode Scanner
Kiosk
Dual Point (Barcode Printer, ORB, Mini ORB)
Biometric Scanner
Mobile App/MMR
Bump Bar
Indoor Digital Menu Board
Outdoor Digital Menu Board
KVS Controller
eProduction
Hand Held Order Taker (HHOT)
RFM -(Remove/Add Key on register)
Camera System
Digital Road Sign (12519, 11162 and 34356 only)
Description of Issue
*
Detail what is happening, including specifics like error codes, frequency of issue, and what device.
Details & Troubleshooting Performed [PLEASE RESTART DEVICE BEFORE SUBMITTING]
*
Add photo
*
Submit
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