New Client Request Form

Privacy Notice:

Your information is for my eyes only and will not be shared or sold to anyone.

I collect this information such as your name & contact info so that way when we book an appointment I already have it on hand.

These questions are to help make sure you have an amazing experience in my studio.

I understand that it is a little work on your end but think of it as a way to make your salon experience outstanding so that when you leave you feel seen & heard.

Hair Services I am NOT doing at this time:

At this time I am NOT accepting any New Perm clients as my specialty has shifted to Curly Hair, Color, Hair Extensions & Bridal Services

Please note I will refer you to another stylist that I think will be best for your hair goals for any perm services.

Name*

First NameLast Name

Phone Number*

Please enter a valid phone number.

Email*

example@example.com

How do you want me to contact you for an appointment or more information?*

Text meEmail meFacebook message me

How did you hear about me? Did someone refer you? If a client referred you please leave their name in the box as well. *

What is your social media handle? Ex:@michellegoldenhairstylist

If you would like to add your pronouns please list below

What is your availability like? Please list days or times you are wanting to get your hair done.

My normal business hours are (Tuesdays-Thursdays 1-7 & E/O Saturdays 10-5) Right now I am booking out at about 2-3 weeks depending on what services you want and your availability.

Would you like to be added to my waitlist so that if something opens up you can be first in line.

YesNoMaybe

Embark on your Golden Experience with our ALL-INCLUSIVE pricing sessions.

Immerse yourself in luxury during every color session, which includes a

>Haircut & style,

>Facial waxing,

>Toner/Gloss,

and all essential products for your hair service—thoughtfully bundled at NO extra cost. (Take-home retail excluded)

Please bear in mind that service pricing is nonnegotiable.

Explore each service option below for a detailed breakdown.

These color sessions are customized to each client based on how many hours to bring your hair goals to reality.

For any inquiries, feel free to reach out. New clients, elevate your journey by completing the new client form for a truly personalized and Golden hair plan.

AfterPay is an option for all Hair Services including Hair Extensions & Brides.

What are you looking to get done for services?*

New Client Haircut & Style Experience $150New Client Curly Hair Session Experience $200Basic Color Session $150-$225Speciality Color Session $225-$450+Vivid/Color Corrections $250/hrHair Extensions $800-$2000+Updo/Formal Styling $150In Person Consultation $50 booking fee

Are you interested in payment options ?

Yes I want info on AfterPay OptionNope I'm good

Have you visited my website yet to see all the information such as pricing & policies?*

YesNo

Apprentice in the salon:

Starting 2025 I will have an apprentice in the salon for the next 2 years while she achieves her goal of recieving her cosmo license.

Please note that she will be shadowing me and will perform some hands on techniques whens she graduates each technical class.

We will always ask you first if it is ok for her to help, however if you choose to decline please know she will still be shadowing during your appointment.

These next questions are to get to know you and your hair goals better.

Please fill these out to the best you can. We will still have a consultation when you come in to the salon but this will help me start the conversation with you about your hair goals.

What is the goal for our first visit?

What would make our first visit a successful visit in your opinion?

What do you feel your hair condition is as of today

For Curly Hair Clients please fill this info out below

Please tell me about your curly hair

Please upload front, back & side views of your hair in its natural curly state

What are some hair inspo pictures of curly hair you would love to achieve for goals

If you need more uploads there is a section later where you can add more pictures

For all other clients who are wanting me to do a haircut during your service please answer these quesitons below.

Tell me about your haircut as it is today. What do you like and what don't you like?

Is there a time when you really disliked your cut? Tell me about that.

Do you like your layers throughout your cut or more though the bottom only?

ThroughoutBottom

Do you like the bottom of your cut to be more precise and blunt or more textured and piecey?

BluntTextured

If you have picked the color service option please fill out the color details questions below.

If you are not looking for a color services you can skip these qestions.

Do you like your color a bit warmer or a bit cooler in tone?

Which do you feel like your color is right now?

Do you have any previous color on your hair? (box color or professional) Please list all details you can. Please note any non professional colors done previously to this appointment could mean that your hair goal could mean multiple sessions to achieve.

Notes about existing color:

Have you been getting highlights and if so, where do you like to see those in your hair?

MiniPartialFull

Do you like your highlights to be more defined or more blended?

DefinedBlended

Do you prefer any bright pieces at your root or do you like all the bright pieces through the ends?

Ends OnlyRoots & EndsRoots & Around The Face

Tell me about your everyday routine for styling.

All clients please fill out

Do you normally blow dry your hair?*

YesNo

How many days per week do you heat style your hair?*

1-2 days3-4 days5-7 daysNever

How often do you wear your hair in a ponytail?*

1-2 days3-4 days5-7 daysNever

Are you using salon professional products or over the counter products?*

Salon ProductsOver the counter (Walmart/Target/Amazon)

What styling products (Hairsprays, dry shampoos, gels, mousse, etc) do you use in your hair currently?

What shampoo and conditioner do you currently use?

Are you using any products that have the name Monat or Wen Products?*

Yes, I'm currently using themNo, I don't use those

Are you looking for any product recommendations from me during your appointment?

Are you looking for info on hair extensions, hair toppers, or wigs to enhance your hair?

Why are you considering leaving your current stylist? *

Upload some pictures of what you're wanting for your hair goals. Pinterest can be very helpful with finding hair goal inspiration.*

Upload a couple of pictures of your hair in natural light. (front & back)*

New Client Booking Fee

All new clients will be required to pay a $50 booking fee to reserve your hair appointment. Once you have submitted this form I will reach out to you via email/text and send you an invoice to pay the booking fee. This invoice must be paid within 24 hours to guarantee your appointment NO EXCEPTIONS!

There is a link after this form is submitted that you can pay your booking fee before I reply to your form. Please note that if you choose to pay for your booking fee on your own freewill via my square online store link. There is NO refunds if you choose to not receive any services or appointments after your transaction. >I highly recommend waiting until you hear from me just to make sure we are a good fit, able to get to your hair goals and that you know all the ins & outs of what to expect going forward.

My booking system will not approve your appointment until the invoice is paid. If not paid within that 24hrs your appointment spot could be offered to bother client via my booking software.

Once paid you will either be able to book your hair appointments yourself using my link or I will already have put you in my system and you should receive a confirmation email/text that you are all set to go.

The strict policy of the booking fee is non refundable and non transferable. You will be allowed 1 rescheduled within a week of the original appointment date. The booking fee will be applied to your final hair service bill.

If you are booking a single new client consultation they are complementary however if you choose to not book a future appointment at time of consultation there is a $50 consultation service fee for spending up to 30 mins with you. If you choose to book after the consultation and I waive the fee and then you cancel the $50 consultation fee will need to be paid before any future appointment with me as you have taken up time during the consultation that I was under the impression you wanted another appointment going forward to reach your hair goals. I do keep records of clients so it will be added to your client profile.

Payment Options

AfterPay is an option for services above $300.

No interest and can break them up into 4+ payments. Client must already be approved for AfterPay in order to qualify. In some casses the payment will need to be paid before services begin in order for no issues later on at check out.

Strict Cancellation Policy
I respectfully ask for 48 hours notice but anything less than 48 hours notice:

*First Time: True Emergency & by my choice to decide if it is a legitimate reason....FREEBIE
*If I choose that the reason is not valid or legitimate there will be a 50% late cancellation fee that will need to be paid before any future appointments.
*Second Time: 100% Rebooking Fee of that missed service NO EXCEPTIONS!
*Clients must pay for any fees before any new appointments will be accepted.

NO SHOWS:

*Clients who NO SHOW with no communication will be required to pay a rebooking fee of 100% of that missed service before any future appointments will be made. An Invoice will be sent to you via email. (Please just send me a text if you’re not able to make it to your appointment. I understand things happen and I am very happy to work with clients if they communicate with me)

LATE CLIENTS:

*Clients who are late will possible need to reschedule or forgo some services. If we have to reschedule because you are late and it will run into my next client there will be a 100% late cancellation fee that will need to be paid before we reschedule that appointment. (Please text me ahead of time if you’re going to be late.)

Redo/Refund Policy

I understand that I have 48 hours to contact Michelle Golden Hairstylist if I am unhappy with any services rendered. If I leave saying I am happy and get home and my husband/boyfriend/girlfriend/parents/friends or any one else says they don't like my hair and it makes me change my mind that there will be additional charges as this is not a valid reason for any redos that are complementary.

I understand that if I as the client seek or choose a different hairstylist after being to Michelle Golden Hairstylist that it voids all redo/refund policies and I understand I will not be given any refunds for services rendered.

A refund will only be given if Michelle Golden hairstylist and I as the client can not agree to a redo appointment and I will agree to a part ways respectfully and on good terms if Michelle Golden Hairstylist agrees to refund services. The refund could be a partial refund which will include products used per Michelle Golden Hairstylist Policies.

Once a refund is issued I agree to not leave any negative reviews or slander Michelle Golden Hairstylist per our agreement to part ways. If I do as the client Michelle Golden Hairstylist can seek legal action against me and I could possibly pay damages for deformation of her business. Which could include but not limited to cost of products, cost of services, cost of loss of business, loss of wages, attorney fees, etc...

Credit Card Disputes:
If a client disputes any charges after service has been rendered all steps towards rectifying will be made. I will reach out to you to communicate and if no communication is heard from you with in 2 hours, I will take all necessary legal options to show proof that you did receive all services & products. If you have issues with your hair service you have 48 hours to contact me regarding any redo options.

Please remember I have a camera in my room that will prove that you did receive services & purchased products. If necessary I will take legal action such as small claims court and you will be required to pay for any court fees + any unpaid/canceled services because of the dispute. Any texts/dm's between us regarding your hair will be used to prove you did receive hair services.

What to wear to your hair appointment:
Please don't wear nice clothes to your hair appointments!
If you choose to an something happens such as water, products such as color get on them Michelle Golden Hairstylist will not be liable or responsible for replacing any clothing item.

Protect Your investment: Strict Policy

Clients who do not use salon professional products for at home care. All professional products will be purchased from me. If client does not purchased from me, I can not guarantee your longevity of your hair color service once you leave my studio.

At home care includes but not limited to:
Wait 48 hours to wash after any chemical service
Turning down any hot tools
Not using salon professional products
Not washing in hot water
Brushing your hair daily or multiple times each day (specially with extensions)
No pools, lake water, or oceans after any chemical services

**If you send us pictures about your hair and it is very obvious that you tampered with your hair in anyway Michelle Golden Hairstylist will not be responsible.

For a full list of my policies please visit my website
www.michellegoldenhair.com/policies

Please sign below that you understand the above policies such as new client booking fee & cancellation policy.

I agree to the above statements & ALL policies at Michelle Golden Hairstylist via her website page.*

Yes I doNo I don't

Signature*

Thank you for filling out & signing the new client intake form.
Think of this as a pre-consultation to your appointment.
I will respond to your form with in 12-24 hours during normal business hours.
Make sure you check your spam folders if you do not see an email from me as they are going to spam folders sometimes. I will always reach out to you with a reply.

On the Thank You page there is my booking fee payment option link that you can go ahead and pay your booking fee before I reply to your form. Please note if you pay on your own freewill there is NO refunds if you change your mind about coming in after you have ready completed the transaction.

You can also book your appointment online if you would like to take a look at what I have available. If your booking fee is paid my system will approve it and you will be ready to go.

>I will still reach out with more details about your appointment.

If you don't want to pay for booking fee right now and want to wait for me to contact you please wait to book your appointment online until you hear from me.
I will not accept your appointment request until booking fee is paid.

I look forward to seeing you in my private studio suite very soon.

2025 update: each client will sign a client service agreement once your appointment is booked. It will be sent via email and must be signed and filled out going forward in 2025. Its nothing personal its a way to protect both you as my client and me as a small business.