• Appointment Request

    To request an appointment you can call 585-398-8835 or use this form below. Please allow one business day to get back to you. Please note: This form is not for current clients. Current clients please call 585-398-8835 or email hello@renewhopeandhealing.com to change/reschedule appointments.
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  • *Important Note On Mandated Treatment

    Unfortunately, Renew Hope and Healing does not offer therapy to individuals that are mandated to treatment by the legal system. We recommend that you consider seeking care through your county mental health clinic or through a larger organization such as the University of Rochester or Rochester Regional healthcare systems.
  • *Important Note On Disability

    Renew Hope and Healing does not manage or process Social Security Administration (SSA) Disability Determination applications or participate in the SSA mandated Disability Determination. We cannot submit letters or documentation for disability claims. While our therapists are trained to diagnose and treat mental health conditions, most are not trained to assess disability based on legal standards or make recommendations about your ability to work. We recommend you seek care from another practice that does assist in the disability application process.
  • *Important Note On Substance Abuse

    Most Renew Hope and Healing therapists are trained to treat mental health conditions but not substance use disorders. If you are seeking therapy mostly for concerns about alcohol or drug use, we recommend that you search for care through the OASAS Provider and Program Search https://webapps.oasas.ny.gov/providerDirectory/index.cfm?search_type=2 . If you are seeking therapy primarily for mental health concerns and your therapist assesses that you have an additional substance use disorder that they are not qualified to treat, they may require that you obtain outside treatment for substance use in order to continue your mental health therapy at Renew.
  • *Important Note On Eating Disorders

    Eating disorders are some of the most physically dangerous mental health conditions. While Renew Hope and Healing has a few therapists trained to treat eating disorders, our setting is not equipped to provide specialized, high intensity treatment when an eating disorder is causing medical problems. If your therapist assesses that you have an eating disorder that is not safe to treat in our setting, they will refer you to specialist care. If you believe that you may have an eating disorder, we recommend contacting The Healing Connection https://www.thehealingconnectioninc.org/ for an evaluation.
  • *Important Note On Psychosis

    These experiences are sometimes symptoms of psychosis. If you have not already spoken with a psychiatrist or psychiatric nurse practitioner, we recommend consulting with a psychiatric provider before seeking therapy at Renew Hope and Healing. Most of our therapists are not trained to treat psychosis spectrum disorders in an outpatient setting and will refer you to other psychiatric and therapy resources if they assess that you are experiencing psychosis.
  • *Important Note On Suicidal Ideation

    Most therapists at Renew Hope and Healing are trained to treat suicidal ideation and self injury. However, because these experiences pose significant risk to your physical health, we do require that you attend your initial session in person and maintain your availability to meet in person if your therapist decides that telehealth sessions are not an effective treatment strategy for you.
  • *Important Note For Parents/Guardians

    For ethical and legal reasons, Renew Hope and Healing requires contact information for both parents or guardians, as well as signed informed consent for treatment from both parents or guardians if you are not married. Our therapists cannot ethically or legally exclude a parent or guardian from their child's care unless we have written documentation demonstrating that only one parent has sole custody or medical decision making rights. You will be asked to provide the other parent or guardian's contact information or to provide documentation that they do not have rights to consent to treatment. If you do not provide this information and there is ever a dispute between you and your child's other parent or guardian about their care, your child may be discharged from therapy.
  • *Important Note On Medicare

    We are not currently able to accept Medicare Parts A and B. We have limited availability for Medicare Advantage plans.
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