Thank you for taking the time to complete this survey!
Your feedback is so important to us. Please answer all of the following questions.
Full Name
*
First Name
Last Name
E-mail
*
example@example.com
Which TCTC store(s) have you consigned/sold at?
*
Agoura Hills, CA
Oxnard, CA
Plantation, FL
Sacramento, CA
Santa Barbara, CA
Studio City, CA
Westlake Village, CA
Woodland Hills, CA
How did you hear about us?
*
Word of mouth
Social Media
Walk-in
Google Search
Yelp
Other
How satisfied are you with the overall consignment/selling process at TCTC?
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
How satisfied are you with the terms & conditions of our consignment process?
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
How satisfied are you with our online portal? (Viewing your account online)
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
How satisfied are you with how we communicate what we are and aren't buying for the season?
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
How satisfied are you with the turnaround time in which your items sold?
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
Were our buyers able to buy or consign any items from you during your last visit? Did you understand their selection criteria?
*
Was your most recent consignment payment in line with your expectations?
*
It was more than what I expected to receive
It was about the amount I expected to receive
It was less than what I expected to receive
Have you ever utilized our complimentary curbside drop off service?
*
Yes, it doesn't work for me
Yes, it's so convenient!
No, I don't think that option is best for me
No, but I'd love to learn more!
Have you ever utilized our complimentary home pick up service?
*
Yes, but it's not for me
Yes, it's so convenient!
No, I don't think that option is best for me
No, but I'd love to learn more!
Have you ever mailed items to us to consign/sell?
*
Yes, but it's not for me
Yes, it's so convenient!
No, I don't think that option is best for me
No, but I'd love to learn more!
How satisfied are you with the parking of your preferred store(s)?
*
Highly Dissatisfied
1
2
3
4
Very Satisfied!
5
1 is Highly Dissatisfied , 5 is Very Satisfied!
Do you consign or sell at any other consignment/resale shops or sites? If so which?
*
Have you had any issues when consigning/selling at TCTC that you would like to share?
*
If you answered the question above, was our team able to resolve the issue to your satisfaction?
*
Yes, thank you!
No, but once it was escalated to corporate it was resolved.
No, I don't think that option is best for me
No, it was never resolved.
Not applicable to me.
Is there anything else you'd like to provide more feedback on?
Submit
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