Procedures for Client Grievances or Other Issues
The agency Alpha & Omega Therapist and Doula Services, Inc. wishes to maintain an open line of communication, giving the client adequate opportunity to express opinions, recommendations, and complaints.
Who may file a Grievance: Any client under the care of any agency or anyone interested in the welfare of a client receiving care at any agency (e.g. relative, foster parent, DHS Caseworker) may at his/her discretion provide in writing any opinion or recommendation.
When a Grievance may be filed: It is important that grievances be filed as soon as possible. Grievances should be filed within five (5) days of the action grieved.
How to file a Grievance: Request a Grievance Form form any staff member. Write your complaint on the form and include your ideas on a resolution of the problem. Sign the form and return it to the Grievance Coordinator or the Program Director. You may request assistance from the agency employee or another person in getting the form, writing, and/or filing the grievance. The Executive Director at his/her discretion may call a meeting of the staff to give the opinion/grievance due consideraton. Any grievance or complaint deemed to be of a serious nature will call for action by the Executive Director with the arrangements for a meeting of a staff committee. This will occur within ten (10) working days. The committee may take any action deemed necesary. The client may requeset a written report from the committee, which shall be provided within thirty (30) days from the filing of the grievance or complaint. After your grievance/complaint is filed, an attempt will be made, with your participation, to resolve the problem. You have the right to file grievances, to receive a written response to your complaint, and to appeal if you are not satisfied with the response. If any person attempts to deny you these rights or penalize yuo for filing a grievance, contact the Program Director.
To Further Pursue a Grievance you may wish to contact DHS/Client Advocacy Officer at : Advocacy Office, 900 E. Main (P.O. Box 151) Norman, Oklahoma 73070, Phone: 405-573-6605
For more information about Grievance Procedure, contact the Director in your area: Office of Client Advocacy (OCA) at 918-295-3101
For concerns about the Notice of Privacy Practices of Privacy Rules: CMS - Office of Secretary, Department of Health and Human Services, Washington, D. C. 20201 Phone: 877-696-6775
Office of Civil Rights, US Department of Health and Human Services, Independence Avenue SW, Room 509 F, HHS Building, Washington, D. C. 20201 OCR Hotlines - Voice: 800-368-1019