Introduction

This form enables a student to formally request a refund of fees paid, in accordance with ACBI's Refund Policy and Procedure. It ensures that refund requests are documented, evaluated, and processed fairly and consistently, meeting compliance obligations under Standard 2.1 of the Standards for RTOs 2025 and the National Code 2018 – Standard 3.

1. Applications for refunds may take up to 28 working days to be processed. Refer to the Refund Policy & Procedure on the ACBI website for further details.

2. Refunds will be made payable to the student and sent to the student. An explanation as to how the refund was calculated will be forwarded with the payment.

3. Attach any relevant supporting evidence required (e.g. withdrawal request form, medical documentation) when prompted.

Section 1: Your personal details

Section 2: Reason(s) for your refund request

Certain administrative fees are non-refundable (i.e. application processing fee). Please refer to the Administration Fee Schedule on the ACBI wesbite for more detail.

• Administrative Fee Schedule

Section 3: Bank details for refund

1. Refunds will be paid in Australian dollars to the specified bank account below. If the bank account is an overseas account, any additional costs will be deducted from the original refund amount. If the refund payment is rejected by the overseas bank, any administration costs will be deducted from the original refund amount.
2. If you wish a person other than you to be credit the refund amount, this should be indicated below.

Section 4: File upload

Please upload all the relevant documents in support of your request. No request will be reviewed unless all the relevant supporting documents have been submitted.

Section 5: Acknowledgement

 

Section 6: Sign and submit your request

Please sign, date and submit your request using the fields and buttons below.

Your request will be processed within twenty-eight (28) working days from the day it is submitted. If you have any questions or concern, please contact us at admissions@acbi.edu.au.

By submitting this request, you acknowledge that you have read and agree to all the relevant policies and procedures available on the ACBI website.

 

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Privacy Statement – Collection of information

The Australian College of Business Intelligence (ACBI) is bound by the Privacy Act 1988 (Cth) (‘Privacy Act’) and will protect your personal information in accordance with the Australian Privacy Principles (APP). These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information. By completing this form, you give consent to Australian College of Business Intelligence to collect and use your personal information for the purpose of processing your request and keeping the Student Management System up-to-date as per regulatory bodies requirements. The information will be held by ACBI in accordance with its Privacy Policy and maybe accessed and used by people employed/engaged by the College. The information may be made available to government departments, third parties and agencies in relation to the College’s obligations under law and Education Provider requirements. You have a right to access and correct your personal information in accordance with privacy legislation and ACBI’s Privacy Policy.