Cancellation: No refunds of the rental fees will be refunded if canceled less than 7 days prior to an event, as your agreement to rent The Well at Hope Springs Event Space may cause the loss of additional bookings or business. If circumstances beyond the control of The Well at Hope Springs force us to cancel your reservation The Well at Hope Springs will refund all sums paid.
Payments should be made to The Well at Hope Springs Venmo (@Sherie-Hawkins) upon execution of this agreement. Please note class name in the memo and send a copy/receipt of payment to firstname.lastname@example.org to confirm your class time.
Rental Time Slots: All time slots are the times Client is permitted to use the event space. They are not the times for their actual event. Event set up and clean up times should be accounted for inside the rental time slots. The Well at Hope Springs is not responsible for planning event start and end times.
Early Entry: Client understands early entry is not a given and that their time starts at the stated time purchased through the online booking system. Additional hours may be arranged ONLY IF the surrounding timeslots have not been booked 1 week prior to the event.
Rental Fees: An online intake form through our website for your event, payment and this signed contract prior to your event must be received to reserve your date(s) and time(s).
Smoke-Free Facility: The Well at Hope Springs is a smoke-free facility.
Lost and Found: The Well at Hope Springs takes no responsibility for personal effects and possessions left on premises during or after any event. We do, however, maintain a lost and found and will hold recovered items up to 7 days. After 7 days, items will be donated.
Gift Delivery: The Well at Hope Springs is not responsible for any gifts delivered, through mail delivery or otherwise, to the event space. Client understands to use an alternate mailing address for expected gifts.
Parking: All vehicles must be moved to proper parking spaces for the duration of the event. There is parking behind the Well and Hope Springs Counseling between the Babar shop and Hope Springs Counseling.
Catering, Cleaning, Trash and Equipment Removal: The Well at Hope Springs Event Space will be in a clean condition prior to your event. You are required to return the space to the same condition in which it was found. All trash must be collected, properly bagged and removed by the renter and the furniture must be arranged to its prior locations. Any rental equipment must be removed by the client at the end of the event. It is the responsibility of the client to coordinate return of all catering equipment and must not be left in the space.
Site Decoration: No nails, screws, staples or penetrating items should be used on our walls. Any tape or gummed backing materials should not be used on any surface and must be properly removed. In an extreme case of any wall damage, the renter will be held responsible for repairs.
Balloon Removal: All balloons should be properly removed and in a quiet manner. The Event Space is directly connected to a therapist room location and the sudden and unexpected burst of popping balloons can be triggering for many. If you need scissors, please ask. Balloons should be deflated before thrown into trash bin outside.
City, County, State and Federal Laws: Renter agrees to comply with all applicable city, county, State, and Federal laws and shall conduct no illegal act on the premises. This is a drug free and non-smoking facility at all times. Client shall not sell alcohol on premises at any time. Client may not serve alcohol to minors on the premises at any time. Client agrees, for everyone’s safety, to ensure alcoholic beverages are consumed in a responsible manner.
Liability: Renter agrees to indemnify, defend, and hold The Well at Hope Springs, its landlord, building owners, officers, employees, and agents harmless of and from any liabilities, costs, penalties, or expenses arising out of and/or resulting from the rental and use of the premises, including but not limited to, the personal guarantee of provision, service, and dispensing of payment by client, its employees, and agents of alcoholic beverages at The Well at Hope Springs.
Damage fees: The Well at Hope Springs requires a card on file in the event that are Damages to the Property during your event. Client agrees to be fully responsible for any breakage, damage, or destruction, which may be caused by the Client, Client's guest, employees or invitees, which may occur during their rental period.
Attorney fees: In the event The Well at Hope Springs retains the services of an attorney to represent its interests in regard to the lease or to bring an action for the recovery of damages or other charges, the Client agrees to pay a reasonable attorney fee of not less than $500.00 or 20% of the sum sued for, whichever is greater, plus the costs of any legal action.
FREQUENTLY ASKED QUESTIONS
IS THERE PARKING?
Public parking is provided by The Well at Hope Springs through the rental of use of parking lot located between the businesses of Hope Springs Counseling and Jeffcoat’s Barber Shop behind the event space at 702 & 706 S Broad St. You may use the lot to the right of the location for loading and unloading and additional parking.
HOW DO I GET INTO THE SPACE?
You will be given an entrance code to the Back Door for entry. You can unload and load at the back door.
HOW DO I LEAVE THE SPACE?
You should leave the space in the manner it was found. Upon leaving the facility, please pull the door and push the UltraLoq button on the both of the deadbolt.
IS THERE WI-FI?
None is available at this time.
DO YOU OFFER CATERING?
We do not offer catering. You are welcome to use a caterer and bring any food you desire for your event. We do not currently have any caterers that we specifically recommend. If using a Caterer, you are responsible for all equipment removal and must not leave anything in the event space. All coordinating of caterer equipment removal is to be done by you and not through The Well at Hope Springs.
WHAT IF MY PARTY TIME DOESN'T FIT INTO YOUR TIME SLOTS?
In order to provide guests with as many opportunities to rent our space as possible, we have carefully considered your needs and the demands of the space and set our times accordingly. We have found most events run 1 to 2 hours, and typically require a minimum of 30 minutes to set up and about 30 minutes to clean up. If you do not feel you will have enough time in your time slot, you are welcome to also book an additional time slot, if available.
Good news, if you do book an additional time slot, you'll get the 30 minute time used for cleaning...free. Score!
CAN I COME IN EARLY TO GET A LITTLE MORE TIME TO SET UP?
In short, no. If you feel that more time would be needed for your setup prior to your scheduled time, please get in touch with our staff to coordinate that desire. Additional set up time may concur additional fees.
DO I HAVE TO CLEAN UP THE SPACE OR DO YOU?
While our incredible staff does an amazing job keeping the space clean between events, we do ask for your assistance in keeping our space running smoothly for all our guests. We ask that before you leave you wipe counter tops and flat surfaces, perform a quick sweep of the floor and take all trash out to the trash bin located on the side of the building. Please make sure the room looks like you found it.
ARE WE ALLOWED TO MOVE FURNITURE AND ACCESSORIES?
You are welcome to move chairs, stools, and accessories to better suit your needs. Please have the room reset to how you found it before you leave.
WHAT IF I NEED TO CANCEL MY EVENT?
We have a 7-day cancellation policy. Please let us know prior to 7 days within your event if you need to reschedule or cancel your event to receive a full refund.
I HAVE MORE QUESTIONS....
We're happy to answer any questions you may have. Please email email@example.com for further inquiries.