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  • Complaints Request

  • Section 1: Your personal details

  • Section 2: Complaint details

  • Section 3: Reason(s) for your complaint


    Please provide as much as detail as possible to support the resolution of the issue.

  • Section 4: Expected Outcome


    Please explain in as much detail as possible what you expect the outcome to be.

  • Section 5: File upload


    Please upload all the relevant documents in support of your request. No request will be reviewed unless all the relevant supporting documents have been submitted.

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  • Section 6: Sign and submit your request


    Please sign, date and submit your request using the fields and buttons below.

     

    The approval of your request is subject to the following policies and procedures: 

    • Student Complaints and Appeals Policy
    • Student Code of Conduct and Misconduct Procedure
    • Student Support Framework
    • Academic Progression Policy
    • Critical Incident Management Procedure
    • Disability Support Policy
    • Discrimination, Bullying and Harassment Prevention Policy

    Your request will be processed within ten (10) working days from the day it is submitted. If you have any questions or concern, please contact Student Support by emailing studentsupport@aibihe.edu.au.

    By submitting this request, you acknowledge that you have read and agree to all the relevant policies and procedures.

     

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  • Privacy Statement – Collection of information

    The Australian Institute of Business Intelligence (AIBI) is bound by the Privacy Act 1988 (Cth) (‘Privacy Act’) and will protect your personal information in accordance with the Australian Privacy Principles (APP). These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information. By completing this form, you give consent to Australian Institute of Business Intelligence to collect and use your personal information for the purpose of processing your request and keeping the Student Management System up-to-date as per regulatory bodies requirements. The information will be held by the Institute in accordance with its Privacy Policy and maybe accessed and used by people employed/engaged by the Institute. The information may be made available to government departments, third parties and agencies in relation to the Institute’s obligations under law and Education Provider requirements. You have a right to access and correct your personal information in accordance with privacy legislation and the Institute’s Privacy Policy.

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