Psychological Service
As part of providing a service to you, Open Mind Psych will need to collect and record personal information that is relevant to your treatment. You do not have to give all your personal information, but if you don’t this may limit the services provided to you. Information is kept in order to record what happens during sessions, and helps the psychologist to provide relevant psychological services.
Access to Client Information
Request for access to client information: At any stage, you may access the material recorded in your file, subject to exceptions as stated in the Privacy Amendment Act 2000 (National Privacy Principal 6). This means that your request must be serious in nature, i.e. “the request must not be frivolous or vexatious.” Any request to access your information must be lodged with your psychologist, with an appointment made for clarification purposes at the cost of a standard consultation.
Confidentiality
All personal information gathered by the psychologist during the psychological service will remain confidential. Limitations to confidentiality are:
1) when disclosure is required by law or subpoenaed by a court
2) when failure to disclose information would place you or another person at serious and imminent risk
3) when your written consent has been obtained, and 4) provide a written report to
another professional or agency (e.g. a GP or a lawyer)
Fees
Fees are payable at the time of the consultation. Usual Medicare rebates apply for individuals on a valid Mental Health Care Plan. There are no Medicare rebates, or
TAC or WorkSafe reimbursements, for late cancellations or missed appointments. Couple sessions and reports are not Medicare rebated. Reports will attract GST.
Cancellation Policy
If for some reason you need to cancel or postpone your appointment, we require that you give us at least 24 hours’ notice, otherwise you will be charged your full session fee. This fee is strictly enforced.
Bulk-billing
Under exceptional circumstances, we will consider your request to be bulk-billed. By accepting these terms, you will be providing us authorization to submit a claim for the Medicare benefit on your behalf via Webclaim.
Direct Debit Authorisation for Payment & Cancellations
Your first invoice will prompt you to set up a Direct Debit Authorisation via GoCardless. Please ensure that you set this up to authorise your direct debit and/or to ensure that if you do not provide adequate notice, we are authorized to charge you the cancellation fee.