Orders are usually dispatched within 24 hours of payment of orders place Monday-Thursday. To maintain product standards, we do not ship on Fridays. We make every attempt to process overnight orders. Our warehouse operates Monday – Thursday 9am-3pm EST. All overnight orders must be received no later than 2pm EST to be processed for overnight delivery. Saturday deliveries are not guaranteed. All delivery times are approximate and at the sole discretion and responsibility of the shipping carrier. Upon dispatch, you will receive a tracking link via email from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping carrier. Upon delivery, you will receive a confirmation email outlining the details of your delivery as outlined by the shipping carrier. Les Encres, LLC is not responsible for any lost, damaged or undeliverable items. Unless you have purchased additional insurance, parcels are insured for loss and damage up to $100.