knitty+ bug report (+ troubleshooting)
thanks for taking the time to let us know about what happened so we can fix it!
1. Which element did you have a problem with?
*
logging in or out
the (+) menu
the notes text box
other
2. Have you cleared your cookies and your cache in your browser? (
*
yes
no
This page shows you how to clear your cookies and cache:
https://tinyurl.com/startbrowsingfresh
3. What Patron tier are you on?
*
mellow [mellow patrons don't have k+ access yet]
tangy
piquant
extraspicy silk
extraspicy cashmere
facemelter
4. Are you sure you're logged into the correct Patreon account? (I have two accounts myself - one to run Knitty and one to be a Patron of other people. Take a moment, please, and click onto Patreon.com and see what email is logged just to be sure.)
*
yes
no
5. Please log out of Patreon and, if you're logged in to knitty+, log out of that as well. Clear your cache and cookies. Then try to log back in. Did this help?
*
yes
no
6. Do you see the + next to "knitty" in the header?
*
yes
no
7. When you click on the knitty+ dropdown menu, are you listed as logged in, with your Patron tier next to your name?
*
yes
no
This page shows you how to clear your cookies and cache:
https://tinyurl.com/startbrowsingfresh
8. What happened? If you can, please list the steps you took in order and what went wrong.
*
9. What device were you viewing knitty+ on?
*
desktop computer
large tablet
small tablet
android phone
iOS (apple) phone
10. What browser were you using? (select more than one if this happened in each)
*
chrome
edge
safari
internet explorer
opera
other
9. Upload a screenshot or video of the problem if you have trouble describing it in words:
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Your name (in case we need to contact you to ask a few clarifying questions)
*
First Name
Last Name
Email (for the same reason as above)
*
example@example.com
Submit
Should be Empty: