Item Return/Exchange Request

We firmly believe that product quality, safety and education is the key to maintaining your trust. Thank you for reaching out to us!

The submission of this form will create an electronic request for an item exchange or return and will be responded to within two (2) business days.

To better assist you, please have the following information available for upload with this form:

Original Invoice Number
Purchase Date
Item Name
Quantity requested to return/exchange
Tracking Number for the return package being sent to Les Encres
Detailed reason for the requested return/exchange

Please keep in mind refunds or exchanges will not be given on any open pouches of threads or product after 10 days of receipt of order. All credits will be reflected in Customer’s account to apply toward future purchases. Customer must report any errors and/or discrepancies in orders within 48 hours of receipt, Les Encres is not obligated to issue credit for errors on discrepancies not reported within such time period. Credits will be issued at the original purchase price shown on the invoice or current program price (whichever is less), less the amount of off-invoice allowances or adjustments, including but not limited to a 10% handling charge, restrictions and/or adjustments. Items returned due to Customer error or overstocking are subject to a 25% handling charge. All returns must comply with these terms and conditions and all applicable laws, rules and regulations.

Credit for returned merchandise will be assessed upon receipt of the merchandise and only for items that are authorized for return by Les Encres, LLC. Issuance of a return authorization does not guarantee a credit will be issued.*

I agree

Contact Name*

First NameLast Name

Account Name*

Email Address

example@example.com

Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Sales Partner*

Are you requesting a return or item exchange?*

ReturnItem ExchangeOther

If other , please provide your detailed request here.

Item(s) Name*

Lot Numbers*

Orginal Invoice #*

Date of Purchase

Date

Detailed reason for request:

Return item(s) Tracking #

By agreeing to this document, I affirm and certify that all the information and answers to questions herein are complete, true and correct to the best of my knowledge and belief. I consent to the use of this electronic signature in lieu of an original signature on paper.*

Item Return/Exchange Request

Request Details