PoolCore Pool Service LLC Terms of Service
These Terms of Service (“Agreement”) govern pool and spa maintenance, repair, installation, and related services provided by PoolCore Pool Service LLC (“Company,” “PoolCore”) to the customer (“Client”). By enrolling in service, electronically accepting these Terms, or permitting services to begin, Client agrees to the following terms.
1. Scope of Monthly Pool Service
PoolCore provides professional pool and spa maintenance services according to the service plan selected by the Client.
Standard recurring pool service may include, as applicable:
• Testing and balancing routine pool water chemistry.
• Addition of standard maintenance chemicals.
• Brushing pool surfaces as necessary.
• Netting surface debris.
• Emptying accessible skimmer and pump baskets.
• Vacuuming as needed and as conditions permit.
• Cleaning applicable cartridge filters as required under the Client's service plan.
• Visual inspection of accessible pool equipment.
• Routine service reporting and documentation.
Monthly service fees cover routine maintenance only.
Repairs, replacement equipment, replacement parts, specialty treatments, extraordinary chemical usage, excessive cleanup, equipment installation, and other services outside routine maintenance are not included unless specifically stated otherwise.
Additional components required for equipment installation or repair, including special plumbing, valves, check valves, electrical components, fittings, or other materials, may result in additional charges as provided in this Agreement.
2. Additional Work and Authorization
Except for Pre-Authorized Minor Repairs described in Section 10, repairs, equipment replacements, installations, additional labor, or other work outside routine service will not be performed without Client authorization.
If additional parts or labor are required, PoolCore will notify the Client and provide an estimate before proceeding when reasonably practical.
Approval may be provided electronically, including by email, text message, electronic estimate acceptance, electronic signature, or other documented electronic communication.
3. Client Access Requirements
Client must provide PoolCore with safe and unrestricted access to the pool, spa, and associated equipment on scheduled service days.
This includes, as applicable:
• Gate codes.
• Lock combinations or keys.
• Guard or community access authorization.
• Removal or secure containment of pets.
• Reasonably unobstructed access to equipment.
• Safe conditions for technicians.
If PoolCore cannot access the property or pool area through no fault of the Company, service may be skipped or modified and the regularly scheduled service fee will remain due.
PoolCore is not responsible for delays or incomplete service caused by inaccessible equipment, locked gates, aggressive animals, construction activity, unsafe conditions, or other circumstances outside the Company's control.
4. Water Level and Fill-Water Responsibility
Maintaining an appropriate pool water level is the Client's responsibility.
Pool water should generally be maintained at approximately the midpoint of the skimmer opening or at the appropriate operating level for the pool.
PoolCore technicians may assist with adding water when reasonably necessary; however, PoolCore does not assume responsibility for maintaining the Client's pool water level between service visits.
Garden Hose Filling
PoolCore technicians will not leave a standard garden hose running unattended unless the hose is connected to a functioning automatic shutoff device, garden hose timer, automatic water-leveling device, or comparable system intended to limit or control filling.
If no suitable timer or automatic fill device is available, the Client is responsible for adding the necessary water.
Even when PoolCore assists with filling a pool using a timer, automatic fill device, water leveler, or similar equipment:
• PoolCore does not guarantee that the device will operate correctly.
• Timers, autofill valves, hoses, fittings, and related equipment can malfunction, leak, disconnect, fail to shut off, or otherwise fail.
• Such failure may result in excessive water use, property damage, or overflow of the pool.
• PoolCore is not responsible for overflow, excessive water consumption, flooding, or damage resulting from failure or malfunction of a Client-owned hose, timer, autofill system, water-leveling device, plumbing component, or similar equipment unless directly caused by PoolCore's proven negligent conduct.
PoolCore's assistance with filling a pool does not transfer responsibility for ongoing water-level maintenance from the Client to the Company.
5. Leaks, Water Loss, and Replacement Water
Client is responsible for promptly addressing suspected or confirmed pool, spa, plumbing, or equipment leaks.
PoolCore is not responsible for:
• Water loss caused by leaks.
• Increased utility or water bills.
• Excessive chemical consumption caused by leaking or replacement water.
• Chemistry instability resulting from continuous water replacement.
• Phosphates, metals, hardness, alkalinity, or other substances introduced through source water.
• Algae, staining, scaling, or other water-quality conditions caused or materially contributed to by leaks or excessive replacement water.
Additional chemicals or treatments required because of water loss, leaks, drain/refill activity, or excessive replacement water may be billed separately.
6. Client Responsibilities
Client agrees to:
• Maintain appropriate pool water level between service visits.
• Provide proper electrical service and operating circulation equipment.
• Maintain functional timers, automation systems, pumps, filtration equipment, and water supply required for normal pool operation.
• Perform basic brushing or netting between visits when unusual conditions require it.
• Notify PoolCore of known equipment problems, leaks, or unusual pool conditions.
• Ensure timely cartridge filter replacement when replacement becomes necessary.
• Use manufacturer-approved or suitable replacement filters and equipment components.
• Notify PoolCore before adding significant chemicals or treatments whenever reasonably possible.
PoolCore cannot guarantee proper water quality when circulation equipment is nonfunctional, water levels are inadequate, filtration is insufficient, leaks are present, or other required systems are not operating properly.
7. Customer-Added Chemicals and Third-Party Work
PoolCore is not responsible for adverse pool conditions caused by chemicals, treatments, equipment adjustments, or repairs performed by the Client or another contractor.
This includes conditions caused by:
• Client-added chemicals.
• Other pool service providers.
• Landscapers.
• Pressure-washing companies.
• Construction contractors.
• Pest-control companies.
• Irrigation or plumbing contractors.
• Property managers, tenants, guests, or other third parties.
PoolCore should be notified when another contractor performs work that may affect the pool, spa, water chemistry, plumbing, filtration, or circulation system.
8. Service Limitations and Extraordinary Conditions
Routine monthly service does not include extraordinary cleanup, restoration, specialty treatment, or labor caused by conditions outside normal weekly pool maintenance.
Examples include:
• Green pool or significant algae restoration.
• Black, yellow, mustard, or persistent algae treatment.
• Severe phosphate or metal treatment.
• Storm or hurricane cleanup.
• Excessive landscaping debris.
• Construction debris.
• Pressure-washing runoff.
• Excessive swimmer or party-related contamination.
• Recovery following extended equipment failure.
• Pool draining and refilling.
• Severe chemical imbalance caused by leaks or outside interference.
• Cleanup resulting from unauthorized chemical additions or third-party work.
Such services may require an additional quote or service charge.
Routine service is generally limited to approximately 45 minutes per scheduled visit. Extraordinary labor beyond routine service may be billed at $50 per additional 30 minutes unless otherwise quoted.
9. Weather, Holidays, and Scheduling
PoolCore may modify, postpone, or limit service due to:
• Lightning.
• Severe weather.
• Tropical storms or hurricanes.
• Flooding.
• Unsafe working conditions.
• Illness.
• Holidays.
• Mandatory evacuations.
• Utility interruptions.
• Other conditions outside PoolCore's reasonable control.
During poor or unsafe weather, technicians may perform chemistry-only service when appropriate.
PoolCore does not guarantee a specific technician, arrival time, or exact service day and may modify routes, technicians, and schedules as operational needs require.
PoolCore may take up to five service weeks per calendar year for holidays, scheduled company closures, or vacation periods without adjustment to the standard monthly service fee.
The Company is normally closed on:
• New Year's Day.
• Memorial Day.
• Fourth of July.
• Labor Day.
• Veteran's Day.
• Thanksgiving Day/Week
• Christmas Eve Day/Week
• Christmas Day/Week
• Up to two additional scheduled weeks per year, with dates communicated in advance.
Emergency calls or services outside regular service are billed separately.
10. Repairs and Pre-Authorized Minor Repairs
Repairs, replacements, equipment installations, and replacement components are not included in the monthly service fee unless expressly stated otherwise.
Pre-Authorized Minor Repairs
To minimize service delays and maintain proper pool equipment operation, circulation, filtration, water level, and chemical dosing, Client authorizes PoolCore to perform minor repairs or replace minor components with a total Client charge of $75.00 or less per service occurrence without obtaining separate authorization at the time of repair.
Examples include, but are not limited to:
• O-rings.
• Air relief valves or related components.
• Pressure gauges.
• Chlorine or bromine floaters.
• Water-leveler components.
• Replacement lids.
• Skimmer or pump baskets.
• Comparable minor components necessary for proper pool or equipment operation.
This authorization applies only to repairs or replacement items totaling $75.00 or less that do not require a separate additional labor charge.
Repairs, replacement items, or services exceeding $75.00, or repairs requiring an additional labor charge, require Client authorization before work is performed.
By accepting this Agreement, Client provides advance authorization for qualifying repairs under this section. This authorization constitutes prior consent for purposes of Section 2.
Client authorizes qualifying minor repair charges to be invoiced or charged to the payment method on file in accordance with the Company's payment policies.
11. Equipment Repair and Installation
Equipment repairs, replacements, and installations may require changes to plumbing, fittings, valves, electrical connections, automation, or other components.
Unless expressly included in the quote, unforeseen additional work discovered after disassembly or installation begins may be quoted separately.
Equipment quotes may include:
• Equipment and materials.
• Installation labor.
• Required standard plumbing alterations.
• Startup and operational testing.
• Removal or disposal when specifically listed.
Additional work outside the quoted scope requires Client authorization.
PoolCore may require a deposit before ordering equipment or beginning work.
Unless otherwise stated on the quote or invoice, the remaining balance for equipment installation or repair is due in full upon completion of the work.
Special-order, installed, or opened equipment may be non-refundable.
Quote pricing may be subject to expiration as stated on the applicable estimate.
12. Pre-Existing Conditions and Existing Equipment
PoolCore is not responsible for pre-existing deterioration, defects, damage, or failures involving the Client's pool, spa, plumbing, electrical system, or equipment.
Examples include:
• Brittle or deteriorated plumbing.
• Cracked fittings or unions.
• Corrosion.
• Deteriorated seals or O-rings.
• Existing leaks.
• Underground plumbing failures.
• Electrical deficiencies.
• Worn valves.
• Structurally compromised equipment.
• Improperly installed equipment.
• Previously modified or repaired systems.
Pool equipment and plumbing may fail during normal service, inspection, repair, or manipulation because of age, deterioration, or pre-existing weakness.
PoolCore will notify the Client of significant conditions discovered during service when reasonably practical.
13. Warranty and Liability
Manufacturer warranties apply according to the applicable manufacturer's terms and conditions.
Manufacturer defects, internal equipment failures, and manufacturer warranty claims are subject to the manufacturer's warranty process.
PoolCore is responsible for correcting verified defects directly resulting from its own installation workmanship during any workmanship warranty period expressly provided with the applicable repair or installation.
PoolCore is not responsible for equipment failure resulting from:
• Manufacturer defects.
• Normal wear and tear.
• Improper operation.
• Client misuse.
• Freeze, lightning, flooding, storms, or other acts of nature.
• Vandalism.
• Improper maintenance.
• Third-party alterations.
• Electrical problems outside PoolCore's work.
• Plumbing or equipment conditions outside the quoted scope of work.
Nothing in this Agreement is intended to waive liability that cannot legally be waived under applicable law.
14. Pricing and Annual Adjustments
Monthly subscription pricing may be adjusted due to increases in labor, chemicals, materials, fuel, insurance, operating costs, or other business expenses.
PoolCore will provide notice of material subscription-price changes.
An additional $100 per year may be charged for algaecide/phosphate treatments if needed under the Client's service plan.
Specialty or extraordinary chemical treatment beyond routine maintenance may be billed separately when applicable.
15. Payment Policy and Payment Method Authorization
Monthly recurring service is billed in advance and is due before the first scheduled service of each month unless otherwise agreed.
Payment is accepted by approved electronic payment method, including credit or debit card.
By providing a payment method and enrolling in recurring service, Client authorizes PoolCore and its payment processor to charge the payment method on file for:
• Recurring monthly service charges.
• Approved repairs or equipment services.
• Pre-Authorized Minor Repairs under Section 10.
• Other charges expressly authorized by Client.
• Applicable late fees or other charges permitted by this Agreement.
Client is responsible for maintaining a valid payment method.
Failed or declined payments may be retried.
Electronic invoices, receipts, payment notices, and account communications may be sent to the email address or telephone number provided by the Client.
Late Payments
• A $25 late fee may be assessed when payment remains unpaid for 30 days.
• Service may be suspended or terminated while the account remains past due.
• Suspension of service for nonpayment does not make PoolCore responsible for deterioration of water chemistry or pool condition occurring while service is suspended.
Client remains responsible for amounts properly incurred before termination of service.
16. Termination and Cancellation
This Agreement operates on a month-to-month basis unless otherwise specified in writing.
Either party may terminate recurring service by providing at least 30 days written notice.
Written cancellation notice may be provided by:
• Email.
• Text message.
• Written electronic communication accepted by PoolCore.
• Other written notice acknowledged by the Company.
Service and billing may continue during the applicable 30-day notice period.
Outstanding invoices and other properly authorized charges remain due after termination.
PoolCore may immediately suspend or terminate service for:
• Nonpayment.
• Unsafe working conditions.
• Repeated denial of property access.
• Harassment or threatening conduct.
• Material violation of this Agreement.
• Conditions that prevent PoolCore from safely or reasonably providing service.
17. Refund Policy
Refund requests must be submitted within 30 days of termination or the applicable disputed service.
Approved refunds will generally be processed within 14 business days.
Certain products and services may be non-refundable once provided, installed, opened, ordered specifically for the Client, or substantially performed.
These may include:
• Robotic cleaners.
• Cartridge filters.
• Installed equipment.
• Special-order equipment.
• Algae treatments.
• Specialty chemical treatments.
• Annual subscriptions or prepaid services to the extent already earned or otherwise identified as non-refundable.
Partial refunds may be issued when appropriate based on services already rendered, materials provided, or expenses incurred.
18. Photos and Service Documentation
PoolCore may photograph or otherwise document the pool, spa, equipment, water conditions, property-access conditions, repairs, chemical readings, or completed work for:
• Service records.
• Quality control.
• Customer communication.
• Warranty documentation.
• Dispute documentation.
PoolCore may use non-identifying pool or equipment photographs for marketing purposes unless Client opts out in writing.
PoolCore will make reasonable efforts not to publicly disclose personally identifying information in marketing materials.
19. Electronic Communications and Signatures
Client agrees that business communications, estimates, invoices, service reports, notices, agreements, amendments, approvals, and other records may be provided electronically.
Electronic signatures, electronic acceptance, estimate approval, and other documented electronic acknowledgments may be treated as written authorization to the extent permitted by applicable law.
Client is responsible for maintaining current email, telephone, billing, and contact information with PoolCore.
20. Changes to Terms
PoolCore may periodically propose updates to these Terms of Service to reflect operational, pricing, legal, or service-policy changes.
Material changes will be communicated to Clients electronically or in writing.
When affirmative acceptance is required, PoolCore may request electronic acceptance or signature before the amended terms become effective.
Changes will not retroactively alter charges or obligations already incurred unless agreed by both parties or otherwise permitted by law.
21. Mediation
The parties agree to attempt to resolve disputes through mediation before pursuing litigation when reasonably appropriate.
Mediation will take place in Sarasota County or Manatee County, Florida, with a mutually agreed mediator or retired judge.
Unless otherwise agreed, each party will be responsible for its own legal fees and expenses associated with mediation, and mediator fees will be allocated as agreed by the parties or mediator.
22. Governing Law and Venue
This Agreement is governed by the laws of the State of Florida.
Any legal action arising from this Agreement that is not resolved through mediation will be brought in a court of competent jurisdiction in Manatee County or Sarasota County, Florida, as applicable.
23. Entire Agreement
This Agreement, together with any accepted service plan, estimate, proposal, invoice terms, payment authorization, or written amendment, constitutes the agreement between PoolCore and the Client concerning the services provided.
If a specific written estimate or proposal contains terms that directly conflict with this Agreement regarding a particular repair or installation, the specific terms of that accepted estimate or proposal will control for that work.
24. Severability
If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
25. No Waiver
PoolCore's decision not to enforce a provision of this Agreement on one occasion does not waive its right to enforce that provision in the future.
26. Acceptance
By signing electronically, accepting these Terms electronically, enrolling in service, or otherwise providing documented acceptance, Client acknowledges that they have reviewed and agree to these Terms of Service.