PoolCore Pool Service LLC Terms of Service
1. Scope of Service
• PoolCore Pool Service LLC (“Company”) provides professional installation and maintenance services for pool and spa equipment.
• Standard labor and materials are included.
• Additional components (special plumbing, valves, check valves, etc.) are not included and will only be installed with client approval.
2. Notification of Additional Charges
• If extra parts or labor are required, the Company will notify the client and provide a cost estimate before proceeding.
• No additional work will be performed without prior consent.
3. Post-Installation Recommendations
• Clients should register any installed equipment with the manufacturer to ensure warranty coverage.
• The Company’s responsibility ends once installation is complete and inspected.
4. Warranty & Liability Disclaimer
• After installation or service is completed, the Company assumes no further responsibility for equipment performance.
• All warranty claims must be directed to the manufacturer.
• The Company is not liable for issues caused by acts of nature, misuse, vandalism, or improper client maintenance.
5. Communication & Access Requirements
• Client must provide unrestricted access (gate codes, lock combinations, guard verification, pet relocation, etc.).
• If access is denied, service will not be performed that week but will still be invoiced.
6. Client Responsibilities
• Maintain proper water level (mid-tile) between visits.
• Perform basic brushing and netting as needed between weekly services.
• Ensure timely cartridge filter replacement (monthly cleanings are included, but replacement is the client’s responsibility).
• Use manufacturer-approved filters to avoid damage.
7. Service Limitations
• Service may be postponed due to weather, illness, or holidays (up to 5 weeks per year).
• In poor weather, only chemical adjustments may be performed.
• Standard service covers 45 minutes; extra labor (e.g., storm cleanup, heavy debris) is billed at $50 per additional 30 minutes.
8. Vacation / Time Off
The Company is closed on:
• New Year’s Day, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas Eve & Christmas Day.
• Plus 2 weeks per year (dates communicated in advance).
• Emergency calls outside regular service are billed separately.
9. Repairs
• Repairs, replacements, or new installations are not included in the monthly service fee.
10. Pricing & Annual Adjustments
• Subscription pricing may increase annually due to labor/material costs.
• An additional $100/year will be charged for algaecide/phosphate treatments if needed.
11. Payment Policy
• Payment is due before the first service of each month (via credit/debit only).
Late payments:
• $25 late fee if not received within 30 days.
• Services may be paused until payment is made.
• Liquidated damages: $25/week or one month’s fee (whichever is less).
12. Termination & Refund Policy
• Agreement runs month-to-month until terminated.
• 30 days written notice required for cancellation (email, text, or written form accepted).
Refunds:
• Must be requested within 30 days of termination.
• Processed within 14 business days if approved.
• Some services/products (robotic cleaners, cartridge filters, algae treatments, annual subscriptions) are non-refundable.
• Partial refunds may be issued depending on services already rendered.
• No refunds if termination is due to violation of this agreement.
13. Mediation
• Disputes will be resolved through mediation in Sarasota or Manatee County with a mutually agreed mediator or retired judge.
14. Photo Release
• The Company reserves the right to use pool photos for marketing unless the client opts out in writing.