The Business Operations Manager reports to the Controller of the SAE Financial and Housing Corporation (“F&H”), and assists the Controller with general business operations and compliance.

 

Primary Responsibilities:

• Oversee New Account Management and Chapter/House Corporation Onboarding

• Coordinate the onboarding of new Chapter Members to the Revela database

• Oversee sublease management in conjunction with the VPs of Asset Management

• Assist in Sublease Forecasting and Chapter House occupancy reporting

• Assist in the creation, evaluation, and implementation of policies and procedures

• Manage documentation maintenance and assessment of policies and procedure

• Assist Controller of F&H with Chapter collection efforts

• Assist in coordination of Move-In Process with House Directors & Managers

• Coordinate Room Assignments Management with House Directors & Managers

• Coordinate eviction process and follow-up, with the appropriate legal counsel

• Oversee Chapter Incidental Billing and Fine Management

• Act as the customer service representative to Chapter Members and Guarantors

• Coordinate Communications for the Chapter House

• Manage Chapter reporting and compliance with Sigma Alpha Epsilon Fraternity and Financial & Housing Corporation

• Reconcile the Chapter Roster between Revela and ChapterSpot

• Other duties as assigned

 

Qualifications:

• Bachelor’s degree in Business Administration or a related field

• Working knowledge of Microsoft Office

• Is self-motivated, organized, and able to work with a team

• Possesses strong verbal and written communication skills

• Experience with policy creation and writing

• Is dependable, flexible, and able to prioritize tasks

• Expected to work out of the Fraternity Service Center in Evanston, IL

• Membership in Sigma Alpha Epsilon Fraternity preferred, but not required