FACTS 2023 | We value your insights

WE VALUE YOUR INSIGHTS
We’re on a mission to better understand those factors that are most important to you when selecting a Food Testing and Consulting partner, to best support your current and future food safety assurance needs.

Please trust that all responses will be treated confidentially and that any insights gleaned will be used to improve our service offerings to you.

If you prefer, phone us any time at 021 882 9883, or email info@factssa.com
Name*

First NameLast Name
Email*
Telephone/Mobile*
Would you like to subscribe to our newsletter?*

YesNo
Company*
Province*
ABOUT YOU AND THE COMPANY YOU WORK FOR
Please select which category of the food industry your company represents:*

Food/Beverage manufacturerIngredient supplierFood product importer/distributorRetailerOther
Please specify
How many employees work at your company?*

1-20 employees21-50 employees51-100 employeesMore than 100 employees
Which term best describes your current role?*

Head of food safety and qualityFood safety quality managerFood safety team coordinatorFood safety auditorProduction managerHead of regulatoryProduct developerMarketing managerFood business ownerImporter/exporterLaboratory managerLaboratory technicianAdministration manager
FOOD TESTING SUPPORT
Please rearrange (drag and drop) the factors below in order of their importance to you when you need to select a food testing service provider:*
How often do you think allergen testing must be performed?*

Once a yearOnce a monthWhen necessary, based on my risk assessment and reviewJust before my annual food safety auditNot sure
On a scale of 1 to 5, how comfortable are you that your current allergen management plan adequately informs your allergen testing schedule?*

1

2

3

4

5

1 is Not at all comfortable, 5 is Very comfortable
On a scale of 1 to 5, how comfortable are you that your current sampling approach for allergen testing is adequate?*

1

2

3

4

5

1 is Not at all comfortable, 5 is Very comfortable
Do you currently implement food fraud testing as a countermeasure in your VACCP plan?*

YesNo
On a scale of 1 to 5, how comfortable are you that your current VACCP plan's vulnerability assessment adequately informs your food fraud testing schedule?*

1

2

3

4

5

1 is Not at all comfortable, 5 is Very comfortable
FACTS aims to develop test solutions that meet the emerging needs of our clients in total assurance testing. Please tell us about any new challenges you are facing (or are likely to face) that may require a testing solution:*
CONSULTING SUPPORT
Please rearrange (drag and drop) the factors below in order of their importance to you when you need to select a consulting service provider:*
FACTS has a technical team available to interpret laboratory results and provide clients with on-demand consulting services. Which of the consulting services listed below have you made use of in the past? (you can select multiple options)*

Food allergen managementFood fraudRegulatoryNutritionTraining (public or in-house)Support with atypical challengesNone
FACTS aims to develop solutions that meet the emerging needs of our clients. Please tell us about any new challenges you are facing (or are likely to face) that may require a consulting solution:*
THANK YOU
Your input is invaluable to us, and we greatly appreciate your time and thought in completing this survey. FACTS strives for continuous improvement in our testing and consulting services, in order to meet - and exceed - your expectations.
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WE VALUE YOUR INSIGHTS

ABOUT YOU AND THE COMPANY YOU WORK FOR

FOOD TESTING SUPPORT

CONSULTING SUPPORT

THANK YOU