Broadband Service Contract

The Square, Belmullet, Co Mayo

info@atlantek.net - 097-23019 - www.atlantek.net
Broadband Service Contract
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I agree to receive communications from Atlantek Computers via social media including email, SMS, WhatsApp, and phone calls regarding contract updates, service information, billing reminders, promotional offers, and technical notifications throughout the duration of my contract. I understand that I can withdraw my consent at any time by contacting Atlantek Computers. My personal data will be handled in compliance with GDPR, and I acknowledge that I have read and understood the terms of this consent.
(Contract/Policy & Terms document will be issued by email links and can also can be found below)

Current & previous revisions of the following Atlantek Policy & Terms documents may be found at https://atlantek.net/policy-documents/
I explicitly acknowledge that I have read and understood the Broadband Policy / Terms Documentation of this Broadband Service Contract including Atlantek Terms and Conditions for Broadband Services including Cooling off period for a distance contract.
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Fibre 1000: 12mth €65 inc vat p/m, 12Mth Contract - Install Fee = €99 Expected download Speed 800-1000Mbs, Upload Speed 50-100Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Fibre 1000: 24mth €65 inc vat p/m, 24Mth Contract - Install Fee = Free Expected download Speed 800-1000Mbs, Upload Speed 50-100Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Fibre 500: 12mth Contract - Fibre Checker Limited Special Offer - Free Install First Month Special Discount: €29.99 (inc VAT) Price capped at €45 (inc VAT per Month) up to 2030 Expected download Speed 300-500Mbs, Upload Speed 30-50Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Fibre to the Cabinet-12: 12mth €40 inc vat p/m, 12Mth Contract - Install Fee = €99 Expected download Speed 20-60Mbs, Upload Speed 10-20Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Fibre to the Cabinet-24: 24mth €40 inc vat p/m, 24Mth Contract - Install Fee = Free Expected download Speed 20-45Mbs, Upload Speed 10-20Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Wireless 100: 12mth €49 inc vat p/m, 12Mth Contract - Std Install Fee = €139 Hi-Power Receiver Install Fee = €249 Expected download Speed 50-100Mbs, Upload Speed 10-20Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email] __________________________________________________________________________Starlink: 12mth €65inc vat p/a 12Mth Contract - Std Install Fee = €853 Expected download Speed 100-200Mbs, Upload Speed 20-50Mbs Suitable For [ HD Streaming / VOIP / Browsing / Email]__________________________________________________________________________Other

Broadband Policy / Terms Documentation
- Subscription Breakdown

The Monthly Broadband subscription comprises two elements from an VAT accounting point of view.

a) 75% of the value @23% vat= towards delivery of internet service to the customer

b) 25% of the value @ 13.5% vat= towards maintenance & repair costs of the local transmitter for wireless services and towards maintenance & repair costs up to the customer fibre ONT for fibre services.

- An up to date list of Atlantek Broadband services may be found at
https://atlantek.net/services/

- An up to date list of Atlantek opening hours / contact details and Broadband support services may be found at
https://atlantek.net/support/

- Current & previous revisions of the following Atlantek Policy & Terms documents may be found at
https://atlantek.net/policy-documents/
     - Terms and Conditions for Broadband Services
     - Fair Usage Policy
     - Privacy Policy
     - Atlantek Complaints Code of Practice
     - Atlantek Broadband Service Contract
     - Atlantek Cooling Off Cancellation Form

- Atlantek Open Internet Access Policy

- Atlantek CCTV Data Protection Policy 01-01-22

- Atlantek Digital Services Act Policy

- An up to date list of Atlantek Broadband services service and repair charges may be found at

https://atlantek.net/fees/

General Conditions of Broadband Service Provision
- Standard waiting time from order to installation is 7 – 10 days.
- Free Superfast Wireless Router with each package
- 12 month contract / Equipment Warranty
- Hardware maintenance/repair due to equipment fault is covered by warranty for first 12mths, lightening/storm
damage is excluded as well as any fault/callout due to customer resetting routers, failing to correctly power up
equipment or to ensure network cables are plugged in correctly as per the original installation.
- Maintenance calls for excluded faults are available on a chargeable basis as per Atlantek standard fees.
(https://atlantek.net/fees/)
- Unlimited Data Per Month subject to Atlantek Fair Usage Policy (https://atlantek.net/policy-documents/)
- Subscription Options ( Monthly Direct Debit / Advance 6/12mth Payment )
- Local Customer Support - All faults in the general Erris area should be reported to Atlantek by calling (097)82255,
Ballina area faults should be reported to (096)70658, Atlantek will log each call and endeavour to rectify by remote
support, phone support or a callout. If you are not satisfied with the level of service or repair received you may
follow our Complaints Code of Practice on our website which can be found at
(https://atlantek.net/policy-documents/)
- Each customer who recommends the broadband service to a friend or family will receive 1 free month subscription
per recommendation. To qualify, confirmation of the recommendation must be confirmed to the installer no later
than during the installation phase. Free months cannot be credited retrospectively following the installation date.

Please click the following link to download the Atlantek Policy and Term Documents for Your Contract:
Atlantek Policy and Term Documents (https://app.box.com/s/7csxl7vrc1xerqm774lzf0x4jv2rsvxo)

Registered Office: Rossport, Ballina, Co. Mayo, Ireland. Reg. No. 291097

Master Document Creation Date: 18-01-2023 Updated 30-06-25

Should be Empty:

The Square, Belmullet, Co Mayo

Broadband Service Contract

(Contract/Policy & Terms document will be issued by email links and can also can be found below)

I explicitly acknowledge that I have read and understood the Broadband Policy / Terms Documentation of this Broadband Service Contract including Atlantek Terms and Conditions for Broadband Services including Cooling off period for a distance contract.

Please tick the service required below:

Broadband Policy / Terms Documentation