- An up to date list of Atlantek Broadband services may be found athttps://atlantek.net/broadband-services/
- An up to date list of Atlantek opening hours / contact details and Broadband support services may be found athttps://atlantek.net/support/ & https://atlantek.net/contact-us/
- An up to date list of Atlantek Broadband services service and repair charges may be found at
General Conditions of Broadband Service Provision- Standard waiting time from order to installation is 7 – 10 days.- Free Superfast Wireless Router with each package- 12 month contract / Equipment Warranty- Hardware maintenance/repair due to equipment fault is covered by warranty for first 12mths, lightening/stormdamage is excluded as well as any fault/callout due to customer resetting routers, failing to correctly power upequipment or to ensure network cables are plugged in correctly as per the original installation.- Maintenance calls for excluded faults are available on a chargeable basis as per Atlantek standard fees.(https://atlantek.net/fees/)- Unlimited Data Per Month subject to Atlantek Fair Usage Policy (https://atlantek.net/policy-documents/)- Subscription Options ( Monthly Direct Debit / Advance 6/12mth Payment )- Local Customer Support - All faults in the general Erris area should be reported to Atlantek by calling (097)82255,Ballina area faults should be reported to (096)70658, Atlantek will log each call and endeavour to rectify by remotesupport, phone support or a callout. If you are not satisfied with the level of service or repair received you mayfollow our Complaints Code of Practice on our website which can be found at(https://atlantek.net/policy-documents/)- Each customer who recommends the broadband service to a friend or family will receive 1 free month subscriptionper recommendation. To qualify, confirmation of the recommendation must be confirmed to the installer no laterthan during the installation phase. Free months cannot be credited retrospectively following the installation date.
Please click the following link to download the Atlantek Policy and Term Documents for Your Contract:Atlantek Policy and Term Documents (https://app.box.com/s/3ipgxs6tywq7eh5kfmltr0lk586qyfcw)
Registered Office: Rossport, Ballina, Co. Mayo, Ireland. Reg. No. 291097
Master Document Creation Date: 18-01-2023