Deposits and Payments
- Deposits are mandatory and non-refundable, but they will be applied to your service.
- A $25 deposit is needed for standard services. For services exceeding 4 hours, a $100 deposit is required.
Specialty Services Pricing
- Vivids & Intensive Blonding (like platinum) are charged at $110/hour rate.
Refunds
- While I take pride in delivering quality work, fees (no-show/rebooking) are non-negotiable and all deposits/final service costs are non-refundable under any circumstances.
Touch-Ups
- I offer a complimentary touch-up to all clients within 3 days notice of the original appointment. After this period, any additional touch-ups will be the client's responsibility.
Cancellation Policy
- Cancelling within 48 hours incurs a 20% rebooking fee.
- Cancelling within 24 hours incurs a 50% rebooking fee.
- During the holidays (Nov 1st - Jan 15th), these fees increase: 30% for 48-hour notice and 60% for 24-hour notice.
Emergencies
- We're compassionate about unexpected events. But, if you cancel twice consecutively, your appointment will not be rescheduled. In cases of Covid or other last minute illnesses please reach out and we can discuss rebooking options.
Late Arrivals & No-Shows
- A 15-minute grace period is given for arrival.
- Arriving more than 15 minutes late incurs a 50% rebooking fee.
- Being over 15 minutes late twice consecutively will result in a warning. A third instance will lead to a booking ban, no exceptions.
- A "No Show" leads to a charge of 100% of the booked service and a ban from future bookings, no exceptions.
For all the above, a valid card on file is required.