Agent support

Agent support
Your contact details
Full name*
Email*
Phone number
Office name*
Case number (if known)
Select one that applies
Tell us about your enquiry*

Agent profileListing queryAgent ProListing upgradesClub enquiryDigital Business CardsContact your Account ManagerJoin realestate.co.nzAgency accountInvoice enquiry
Agent profile*

New agent profileRemove agent profileTransfer agent profileUpdate agent profileAgent API ID enquiryAgent not appearing on listingsSomething else
Listing query*

Listing not appearingListing not updatingListing error receivedListing photos incorrectIssue with my open homeMap locationMarket insights & Estimated valuationRemove listingSomething else
Agent Pro*

New login requestPassword resetHow to create a listingHow to access reportsSomething else
Upgrade your listing*

Upgrade your listingClub packages
To find out more about the Club, please reach out to your Account Manager.
Club member - select one that applies*

Upgrade your listingExclude listing from Club packageChange your packageBook a renewal package
You do not need to send a booking request; all listings are automatically upgraded once published.
Looking for guidance on selecting the most suitable package? Explore our available packages.
Listing number*
Your listing number
Listing address*
Booking date*

DayMonthYear
Listing live date
Package name*
Booking details*
Club enquiry*

Agent ClubOffice Club
Digital Business Cards*

Make a bookingEnquiryReport a problemSomething else
Agency account*

Subscription enquiryUpdate account detailsLink account to tenancy.co.nzChange of uploader/system providerSomething elseLink account to renti.co
Invoice enquiry*

Package enquiryInvoice enquiryCredit enquirySomething else
Please provide the information below:
Agent(s) to be removed*
Agent name*
Display name
License number
Not required for Property Managers or Administrators
Mobile number*
Email address*
Current office*
New office*
Agent name*
Listing number (s)*
What would you like to update?*

NameMobile numberEmail addressWebsiteProfile pictureProfile bio
New name
New mobile number
New email address
New website URL
Profile picture

JPEG file format only, maximum 10mb
Cancelof
Profile bio (optional)
Any additional requests?
Listing number*
Listing address*
Please select the new listing status:*

WithdrawnSoldRentedLeased
Please select one*

Open home not showingOpen home time incorrectSomething else
Date and time *

DayMonthYear
Date
Hour MinutesAM/PM Option
Date and time

DayMonthYear
Date
Hour MinutesAM/PM Option
Date and time

DayMonthYear
Date
Hour MinutesAM/PM Option
Please specify which open home is displaying incorrectly, and what the correct time should be:*
What would you like to update?*

Estimated valuationCapital ValueSold dataSchools in the area
Predicting property values is a complex process. As such our trusted industry partner, REINZ uses proprietary and sophisticated deep machine learning to incorporate over 200 individual datapoints to derive an Estimated Sale Price. Some of these datapoints include: land area, site coverage, number of bedrooms, number of bathrooms, latest CV etc., along with property sales submitted by members across New Zealand.

The Estimated Sale Price cannot be manually overridden. If you would like to hide this from the listing page, please tick the box below.
If you are the owner of the property, you can request removal of the Sold data on our Valuations page.

However, the inclusion of this sale data is due to a syndication with the council via REINZ, which automatically updates. Therefore, the removal of it will only be in place until the next records update at which time it will repopulate.

Please contact your local council to have the sales information withheld from the public database. This will ensure it does not repopulate on our site.
Please specify which sales record you would like to hide from the Market Insights:*
The Capital Value (CV) is publicly available information from a variety of sources. As such, we cannot remove it from our website. However, if the CV is inaccurate, please let us know so we can have it corrected.
Please tell us more about your request:
Click here to see find your Account Manager.
Please contact your Account Manager for assistance.
Please provide the details below*
Please provide any additional information below
Agent name*
Email address*
Please refer to our step-by-step guide for instructions on how to create a listing.
To make a booking please log into Agent Pro. For step-by-step instructions, please see our video guide here.

You can find our FAQs here.
Please log into Agent Pro and follow the steps below to access reports.

Listing Performance Reports
1. Click on the "Current listings" tab
2. Select the listing
3. Click "Download"
Please note, the report will open in a New Tab. If your browser has a pop-up blocker, please permit Agent Pro to open the report in a new tab.

Office Hit Reports
1. Click on the "Hit Reports" tab
2. Select date for the report you wish to download
3. Click "Download CSV"
If you have any further questions, please let us know below:
Please select one*

Join the ClubCancel your membershipExtend your membership
Please tell us a little bit more about your request:*
Please click here to see our package flyers.
Thank you for your interest in realestate.co.nz, the official website owned by the real estate industry. With over 1,600,000+ unique users visiting our site monthly, our marketing campaigns will get your vendor’s listing seen by more serious property seekers across the country.

realestate.co.nz is a subscription based listing service. Subscriptions are available on a recurring monthly basis (Monthly Subscription) or alternatively on a per listing basis (Casual Subscription).

Subscribers may own or operate a number of offices (either as branches or satellite offices) that can become subscribing offices.

Please click here to see our subscription options.

To begin the account set-up process, please provide the information below:
Company name*
Trading name (if applicable)
Company registration number*
Director(s)*
Authorised signatory name*
Authorised signatory email address*
REA license number*
N/A for Property Managers & Developers
REA license holder's name*
N/A for Property Managers & Developers
Once this information has been submitted, we will prepare the subscription agreement and email it to you along with our terms and conditions for e-signing.

Please note, once we have received the paperwork, the set-up process can take up to 3 working days.

In the meantime, you can view our products and packages here.
File Upload

Please upload supporting documents or screenshots
Cancelof
Please tell us what your subscription enquiry is about:*

Subscription feesChange of subscriptionChange of ownershipDisplay name changeClose accountSomething else
How can we help?*
What would you like to update?*

Phone numberOffice email addressBilling addressPhysical addressBilling contactSomething else
Please provide your tenancy.co.nz ID
Please select which buttons you would like to show on your listings:

Book a viewingApplications
View our packages
Please provide the details below:*
Listing number*
Listing address*
Invoice number*
Case number (if known)
Reason for credit:*
How can we help?*
Please tell us about your request:
Salesforce Case Type (Calculated)
Salesforce Case Sub-Type (Calculated)
Salesforce Business Hours ID (Hidden)
Salesforce Case Status (Calculated)
Salesforce Queue ID (Calculated)
Salesforce Jotform Data (Calculated)
Should be Empty: