FM187 Sauna Customer Warranty or Service Work Authority Request Form
CUSTOMER DETAILS
Dealers Company Name
*
Customer Name
*
Address
*
Street Address
Street Address Line 2
Suburb
State
Postal / Zip Code
Contact Name for Repair
*
Contact Phone
*
Format: (000) 000-0000.
Email
*
SAUNA DETAILS
Sauna IR Number
*
Date of Claim
*
/
Month
/
Day
Year
Date
Sauna Model Number
*
Date of Delivery
*
/
Month
/
Day
Year
Date
POP Attached
*
YES
NO
Warranty
*
YES
NO
REPORTED FAULT DETAILS
Which of the following describe the fault with your sauna, please tick the following:
*
Front
Side
Back
Heating Panel
Light (Internal)
Light (External)
Light Transformer
Control Box
Handle
Ceramic Floor
Internal Panel
Hinge (Walls)
Bluetooth Stereo
Seat
Hinge (Door)
Other
Is there any error message displaying on your Spa Touchpad screen or External Heat pump Touchpad screen?
*
YES
NO
If yes, write down the error message
Please describe the issue with your sauna.
*
Please attach photos of where your Sauna is located, as well as photos or videos of the fault (if possible)
*
Browse Files
Drag and drop files here
Choose a file
Pictures and videos will help diagnose issues more accurately and save time in repairs
Cancel
of
Is your sauna easily accessible for service?
*
YES
NO
I acknowledge that the sauna warranty is covered by Spa Industries Global, however if the Technician advised the fault is Non-Warranty, I will be incurred a Service Fee of $165.
*
Customer Signature
*
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