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HomeShielders 24 Hour Support Line
Just answer a few questions and one of our dedicated customer care team members will get back to you within 24 hours (usually much sooner!). Click START below to begin:
18
Questions
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1
What do you specifically need help with?
*
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Pick the option that best describes what you're looking for.
Track shipping status of an existing order
Help installing or using a product
Cancel / change an existing order
Questions before ordering a product
Help placing an order online / via the phone
Review & share feedback for a product
Refund / return a product
Other
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2
Which product do you have a support request for?
*
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Smart Rodent Repellent
Solar Mole Repellent
Solar Animal Repellent
Dog Silencer MAX
Rodent Repeller For Cars
Indoor Bug Zapper
BarkWise Dog Trainer
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3
To locate your order, we need your order # which you can find in the email that was sent to you when you placed an order with us. It starts with HS and ends with 5 numbers. Once you've found this order ID, press "NEXT" to continue...
This is the fastest way for us to locate your order, and help you out. Here's where you'll see the order # in the order confirmation message that was sent to you.
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4
Tell us your order details, so our concierge team can quickly find your order.
*
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Important: If you don't have the order #, then be sure to enter the email & phone number you used when you placed the order.
Enter your order # which starts with HS and ends with 5 numbers
Email you used when you placed the order
Phone number you used when you placed the order
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5
Tell us your contact details so our customer care team can reach out to you
*
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You can expect a call back from us typically within a few hours (on weekdays), and up to 24 hours (on weekends).
Your full name
Email you used when you placed the order
Phone number you used when you placed the order
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6
Describe exactly what changes you want to make to your order
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Example: I want a partial refund / I want to change my shipping address / Didn't apply discount code to my order etc...
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7
Tell us what you've done so far with this solar mole repellent...
*
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Yes
No
Yes
No
Yes
No
Yes
No
Have you staked the units into the ground where they can get maximum sun exposure?
Did you charge the devices for 2 hours in the sun before turning it on?
Have you placed each unit 100m apart from each other?
Have you left the device turned on for at least 2 weeks consecutively?
Have you staked the units into the ground where they can get maximum sun exposure?
Did you charge the devices for 2 hours in the sun before turning it on?
Have you placed each unit 100m apart from each other?
Have you left the device turned on for at least 2 weeks consecutively?
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No
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8
Tell us what you've done so far with this smart animal repellent...
*
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Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Have you installed the units facing towards the direction from which the animals usually invade?
Has the unit been placed in a location where the solar panel can receive maximum exposure to sunlight?
Did you charge the animal repellers fully (by using USB or leaving it out in the sun for few days) before using? (Either by using the USB charging method, or by letting it charge in the sun for few days?)
During the initial days, we suggest changing the frequency every 2-3 days to confuse the animals. Have you tried this?
Have you left the device turned on for at least 2 weeks consecutively?
Have you installed the units facing towards the direction from which the animals usually invade?
Has the unit been placed in a location where the solar panel can receive maximum exposure to sunlight?
Did you charge the animal repellers fully (by using USB or leaving it out in the sun for few days) before using? (Either by using the USB charging method, or by letting it charge in the sun for few days?)
During the initial days, we suggest changing the frequency every 2-3 days to confuse the animals. Have you tried this?
Have you left the device turned on for at least 2 weeks consecutively?
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No
Yes
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9
Tell us what you've done so far with this smart rodent repellent...
*
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Yes
No
Yes
No
Yes
No
Did you plug in 1 unit in each area of your house with pest activity?
Were you able to install & configure frequency settings using the Bluetooth app?
Has the device been on at least the low frequency for 2 weeks consecutively?
Did you plug in 1 unit in each area of your house with pest activity?
Were you able to install & configure frequency settings using the Bluetooth app?
Has the device been on at least the low frequency for 2 weeks consecutively?
Yes
No
Yes
No
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No
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10
Which specific pest(s) are you wanting to get rid of using this product?
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Select all that apply
Mice / Rats / Rodents
Cockroaches
Ants
Spiders
Other
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11
Which specific animal(s) are you wanting to get rid of using this product?
*
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Select all the animals that are bothering you constantly which you want to keep away from your yard / garden
Deer
Raccoon
Skunk
Cats
Rabbits
Dogs
Cayotes
Possums
Foxes
Other
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12
Which burrowing pest(s) are you wanting to get rid of using this product?
*
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Select all that apply
Moles
Voles
Groundhogs
Gophers
Other
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13
Tell us how you've been using the smart rodent repeller so far...
*
This field is required.
The more specific you can be with your answers, the better we can understand your unique situation & help you get the best results with your smart rodent repellent devices.
How many rooms / areas are you trying to protect in your home? (Example: 2 bedrooms, 1 living room, 1 kitchen, and 1 pantry)
How many days have you plugged in & kept the unit plugged in within these areas?
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14
Tell us about how you've been using the solar animal repellent so far...
*
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The more specific you can be with your answers, the better we can understand your unique situation & help you get the best results with your smart animal repellent devices.
How big is your yard / garden (approximately)?
Did you charge the product by leaving it in the sun for at least 2 hours before using?
How many units are you using in your yard / garden?
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15
Tell us about how you've been using the solar mole repellent so far...
*
This field is required.
The more specific you can be with your answers, the better we can understand your unique situation & help you get the best results with your YardShielder mole repellent devices.
How big is your yard / garden (approximately)?
Did you charge the product by leaving it in the sun for at least 2 hours before using?
How many units are you using in your yard / garden?
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16
Tell us about your overall experience by answering the 4 questions below :)
*
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Which pests or animals were bothering you in day to day life?
How long have you been experiencing this problem?
Were you skeptical before you ordered this product? What other methods did you try in the past that failed?
What happened after you purchased this product? How many days did it take for you to start seeing results?
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17
What would you rate your overall experience with this product?
*
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5
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18
Describe what didn't go exactly right with your order.
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