SERVICE AGREEMENT

Thank you for choosing SSI Services as your preferred provider for facility services. At SSI Services, our unwavering commitment lies in prioritizing our esteemed clientele and fostering a culture of transparency in all our operations. Through meticulous record-keeping, we possess the capability to effectively monitor the age, condition, service history, and total expenditure associated with each piece of equipment. This invaluable information equips every customer with essential insights, enabling informed decisions regarding equipment repair or replacement.

Jolito, Inc. dba SSI Services, hereinafter referred to as the “Company,” and, {ownerpartnernbspproprietor}hereinafter referred to as the “Customer,” hereby enter into this agreement, whereby the Company will provide services to the Customer, as described below, at the location(s) listed in Section II.
 
Because SSI Services tracks the age, condition, service history, and dollars spent for each piece of your equipment, each piece of equipment will be itemized and invoiced individually for each individual service. Payments shall be due no more than thirty (30) days from the date of service unless otherwise specified in writing by both parties. that satisfies both parties.
 
The Customer agrees to pay the Company the reasonable costs of collection of any past due amount, including reasonable attorney’s fees, litigation costs, and any other amounts a court deems appropriate. Venue for any litigation shall only be in Hillsborough County, FL, and shall not be tried before a jury.
 
It is agreed that the Company will retain title to any equipment or material that may be furnished until final payment is made, and if settlement is not made as agreed, the Company shall have the right to remove said equipment, and the Company will be held harmless for any damages resulting from the removal thereof. The Company reserves the right to apply finance charges computed by a periodic rate of 1-1/2% per month which is an annual percentage rate of 18% on accounts past due thirty (30) days or more. In any litigation, it is agreed the successful party shall be entitled to recover reasonable attorney’s fees, litigation costs, and any other amounts a court deems appropriate. This credit agreement must be signed by a corporate owner/officer, partner, or authorized agent of the Customer. Unless signed, it will not be approved. The applicant hereby authorizes the Company, to take appropriate measures in verifying the credit of the business to which the Company is to extend credit.

• The incurred time for not allowing the service technician to complete a scheduled service call will be billable.
• Work necessary to gain access to covered equipment is not included and will be billed separately.
• Refinishing or replacement of any walls, floors, or ceilings is not included.

The Company will not be liable for loss or damage consequential or direct, arising from the operation or failure of the apparatus or its controls, or for work done on the equipment by others. Fires, water contamination, power failure, power surge, or acts of God are not covered by this agreement. All repairs due to the above will be done on a time and materials basis or by bid quotation upon proper authorization by the Customer.

Any and all disputes of whatever kind that arises out of or related to this Agreement shall be settled and finally determined by mediation or binding arbitration as provided by the Federal Arbitration Act (9 U.S.C. Section 1–14) and similar state statutes and not by a court of law. The claim will be first mediated in accordance with Section 44.1011(2), Florida Statutes, as appropriate. If not resolved by mediation, the claim will be settled in accordance with the Commercial or Construction Industry Arbitration Rules, as appropriate, of the American Arbitration Association, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction of the matter. The decision of a majority of the arbiter(s) selected will control with respect to the matter. The arbitrator(s) shall award to the substantially prevailing party, if any, as determined by the arbitrator(s), all of its costs and fees. “Costs and fees” are defined as all reasonable pre-award expenses of the arbitration, including, but not limited to, the arbitrator’s fee, administrative costs, travel expenses, out-of-pocket expenses, such as copying and telephone expenses, court costs, witness fees, and attorney’s fees. The parties agree that no issue, matter, or dispute as described herein may be taken to any court unless it is a Mediated settlement or an Arbitration decision for enforcement purposes. In the event that a party seeks judicial resolution, not in accord with this paragraph, then any and all other parties are entitled to an award of attorney’s fees from such court and injunctive relief against the party violating this provision, together with dismissal of their pleadings. The Customer acknowledges that, with respect to all such disputes, it has voluntarily and knowingly waived any right it may have to a jury trial or to participate in a class action or class litigation as a representative of any other persons or as a member of any class of persons, or to consolidate its claims with those of any other persons or class of persons.

Acceptance of Terms:

Jolito, Inc. dba SSI Services

Thomas Seppy VP