NOA Leadership Academy Assessment

NOA Leadership Academy Assessment
Name*

First NameLast name
Email*
example@example.com
Question 1
What effect do Distributions or Draws from the business have on MCD Financial Viability Scores?*

No impact if used to pay income taxesNegative impact to liability turnoverNegative impact to Cash flow coverage, liability turnover and equityNegative impact to Cash flow coverage, liability turnover and leverage
Question 2
Leadership is not about being in charge, but about taking care of those in our charge. What does it mean to "take care" of those in our charge?*

Provide financial rewards and incentivesEnsure job security and stabilityFoster a sense of belonging and supportControl team members
Question 3
What is the role of the NOA?*

Forum for disgruntled owners to vent and complainTo replace the NFLAAn independent, self-funded advocacy group of “owners serving owners” on the most crucial issues- financial , franchising, and relationshipsOwner that wants to know all parts of MCD
Question 4
Which MyQSRSoft feature allows you to set up your DO, supervisor and Restaurant Managers in reporting levels for comparison?*

Labor Analysis ReportHierarchyBusiness Unit ReportingMyQSRSoft Home Dashboard
Question 5
Creating a safe and trusting environment in the workplace is essential. What best leads to feelings of a "Circle of Safety"?*

Physical barriers between team membersPhysical barriers between employees and customersThe camaraderie and mutual support among team membersThe hierarchy and power structure within an organization
Question 6
Ensuring employees feel significant is a leadership skill set. Which of the following correctly depicts the set of skills needed to create mattering:*

Believing, Sharing, ManagingNoticing, Affirming, NeedingMotivating, Delegating, InspiringNone of the above
Question 7
What is the leading interview technique for detecting future behavioral problems*

Case InterviewPanel InterviewCompetency InterviewStar Interview
Question 8
An interest rate SWAP agreement has the following impact on the associated floating rate loan?*

It does not change the terms of the loan as it is a separate agreementIt provides protection from rapidly rising interest rates as it pays the borrower when interest rates are higher than the SWAP rateThere can be a breakage cost to terminate a SWAP agreementAll of the above
Question 9
True or False: Business is an infinite game with no defined endpoint.*

TrueFalse
Question 10
Which of the following will help keep O/O financials healthy?*

Finance everything and hoard cash, cash is kingBorrow only for reinvestment that builds sales or efficiencies. Finance repair/replacement from cash flow where possibleIf borrowing rates are higher than the return on idle funds and adequate reserves are available , fund reinvestment from cash flowBoth B and C
Question 11
Which book should you read to get a better understanding of McDonald’s?*

Grinding it Out: The Making of McDonald’s by Ray KrocMcDonald’s: Behind the Arches, by John F LoveWhen McKinsey Comes to Town, by Walt Bogdanich and Michael ForsytheAll of the above
Question 12
Truly successful companies are not built on price, service, qualities, or features. What unites all successful companies?*

ResourcesPurpose
Question 13
What is the primary role of a leader in creating a culture of trust and cooperation?*

Providing guidance and support to their team membersEnforcing strict rules and regulationsMaintaining a high level of authority and controlAchieving organizational goals
Question 14
How does your delivery ADWT impact your profitability?*

No impactLess orders are servedDrivers will give a lower ratingQuarterly Commission Percentage
Question 15
Why is purpose (or starting with "Why") important for organizations?*

It helps organizations differentiate themselves from the competitionIt attracts a larger customer base and increases profitabilityIt inspires and motivates both employees and customersIt ensures efficient operations and cost reduction
Question 16
Not terminating employees who no longer work in the restaurant from the POS causes the following:*

Understated labor turnover %Understated labor turnover % and potentially higher payroll cost if fees are based on headcountsUnderstated labor turnover %, potentially higher payroll costs where fees are based on headcounts, greater potential for employee theft utilizing ghost employeesNo impact
Question 17
What is the role of leaders in an infinite game?*

To create a culture of innovation and collaborationTo focus on beating the competition at all costsTo establish strict rules and regulations
Question 18
True or False: 50% of our understanding of interpersonal communication comes from features like: tone, inflection, body language, and other nonverbal cues.*

TrueFalse - nonverbal cues are LESS than 50% of our understandingFalse - nonverbal cues are MORE than 50% of our understanding
Question 19
Critical feedback is more likely to be effective when it is:*

Clear and compassionateSandwiched in between two positive comments
Question 20
Where can you find out your food cost opportunities and what items have the most opportunity?*

R2D2CITROPQSRsoft
Question 21
Is it possible for us to live a purposeful life without serving others and only serving ourselves?*

YesNo
Question 22
What is the difference between a fixed asset and an item that should be expensed?*

Fixed assets typically have a life of one year or moreThere is no difference since you can expense bothItems classified as fixed assets do not negatively affect Cash Flow CoverageBoth A and C
Question 23
How are stores priced for resale?*

Based solely on age of store and lease termsPriced as a multiple of cash flow less needed reinvestmentPriced as a percentage of annual sales volumePrices are assigned by MCD
Question 24
True or False: Leadership is a choice.*

TrueFalse
Question 25
What effect does reinvestment have on MCD Financial Viability Scores if paid from cash flow?*

It reduces cash, negatively impacting Liability TurnoverIt reduces cash, negatively impacting Cash Flow CoverageIt increases fixed assets, improving EquityIt has no impact because it was paid from cash flow
Question 26
Where can you find your crime index and how can it be used?*

There is no such thingFRAM2P @MCD qualify for security rebatesCIT and tracks theft at storeLocal police station keeping up your crime records
Question 27
Which QSRSoft product allows you to digitize any form or visit. Import rosters or images into any form. And drill down on questions to get to the HIGH impact actions to focus on?*

QSRSoft TV plusQSRSoft EquipmentQSRSoft SecurityQSRSoft Forms
Question 28
When is agreeing to purchase price for a restaurant based on a multiple of TTM cash flow appropriate?*

When sales are higher than normalWhen costs are higher than normalWhen the restaurant is newWhen TTM performance is stable in comparison to prior years and future expectations
Question 29
What is the designed purpose of your BU Coops?*

To provide face to face or virtual meeting with fellow owners and company folks to plan agendas and exchange ideas and best practicesTo plan marketing and promotional initiativesBoth A and B
Question 30
Employees feel like they matter when they ___________ and _____________.*

Are paid well and perform wellFeel valued and add valueAre motivated and happyHave fun and get time off
Question 31
Where do you find the Archways Eligibility requirements, so you can explain to your employees the great benefits available?*

Archways_To_Opportunity@us.mcd.comwww.ArchwaystoOpportunity.comNABIT SessionsPeople Data Warehouse
Question 32
When someone slips and shows emotion, what is the best way to respond?*

Ignore it, you don't want to call them out and make them uncomfortableGet curious, ask questions about their experienceTell them not to feel that way and whyTell them that you've experienced the same thing and share your story
Question 33
What is the most important outcome of a conversation?*

Getting your point acrossWinning or displaying that your idea/belief/opinion is "right"Building rapportEfficiency, getting the issue handled as quickly as possible
Question 34
What is the role of the NFLA?*

The company recognized owner led group to advise and communicate with MCDThey present owner concern topics to MCD managementThey form committees to study, address and advise on issues of the importance to ownersAll of the above
Question 35
Which key financial indicator, used in Financial Viability Assessments, indicates the ability to obtain external financing to grow and reinvest in the business?*

Estimated Net EquityCash flow coverage ratioLiability turnoverLeverage
Question 36
Which of the below dialogue responses is an example of an empathy blocker?*

"If you think that's bad, wait until you hear about this!""The same thing happened to a friend of mine.""I have a lot on my plate, too."All of the above
Question 37
What is the danger of adopting a finite mindset (aka a “win now” mindset) when you’re playing in an infinite game like business?*

Loss of market share and profitabilityMissed opportunities for innovation and growthLack of employee engagement and motivationInability to meet short-term goals and targets
Question 38
Were would you find eproduction guidelines and produces?*

Full Speed Ahead PamphletLeading our kitchen NABIT sessionEproduction health checkLeading our kitchen participant guide
Question 39
When someone comes to me with a problem or challenge, the best way to build their confidence is:*

Ask them who caused the problemTell them how to fix itTell them what I would do in their situation, or what I’ve done in a similar situation in the pastBe present and listen, ask their opinion on the best next step, and be available for support as needed.
Question 40
Which one of these visits cannot lead to a store going into the Cure process in 2023?*

Missing a critical Food Safety question during a RGRVNot meeting standards in more than 30% of your Operations Excellence Assessments in a storeNot meeting standards in a People Brand Standards visitForced store closure by a health department
Question 41
According to National Franchise Standards, what percent of food safety visits as an organization must be passed?*

90%80%70%60%
Question 42
Can you name the major focus and objectives of the NOA?*

Advocate for franchisees to address their problem and concernsEngage with legislators for the common good for all three legs of the stool.To help develop owners leadership on business acumen and how to run a successful businessAll of the above
Calculation*
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NOA Leadership Academy Assessment

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