Your Rights as a Resident
- You will not be abused, neglected, or exploited by any other resident or any other person visiting the facility.
- You are not prohibited from speaking to any person who advocates for your rights.
- You are treated with dignity and respect. The facility environment will be a safe and comfortable haven for you.
- You are not prohibited from interacting socially with other residents.
- You have the right to make your own decisions consistent with facility rules.
- You are allowed to vote
Notice of Non-Responsibility
Life Changes, Inc. operates a sober living facility in a shared housing model and does not have a safe for safekeeping, or other safekeeping areas for storage of personal items, articles of value, or cash; you are encouraged not to bring large amounts of cash or items of value onto property. By accepting housing with Life Changes, Inc. you agree that you will bring any cash or other valuables into the facility at your own risk and that Life Changes, Inc. is not responsible for loss, damage or theft. Further, Life Changes, Inc. provides both refrigerated and dry storage for food items. However, Life Changes, Inc. is not responsible for loss of food by any means, by theft, mechanical breakdown, missing food, weather, acts of God or otherwise.
By accepting residency in a Life Changes, Inc. facility, you release Life Changes, Inc. and their affiliates, managers, members, agents, attorney, staff, volunteers, heirs, representatives, processors, successors, and assigns, from any and all liability of any kind whatsoever, claims or causes of action. You further agree to pay Life Changes, Inc. any related costs if litigation arises. By accepting residency with Life Changes, Inc. you indicate your awareness and agreement that this is a release of liability and a contract.
Resident Grievance Policy
It is the policy of Life Changes, Inc. to treat each resident with due respect, courtesy, and dignity. However, if a resident has concerns about the services they are receiving, they have the right to voice their concerns through the grievance process and shall not be subject to retribution or any other adverse consequences for doing so.
- Resident is to speak to the facility resident house manager and explain the problem. If a solution acceptable to the resident is not found, the resident is then to submit a signed written grievance to the Life Changes, Inc. CEO at LifeChangeslnc@yahoo.com with the words "Client Grievance" in the subject line. The grievance will be presented at the next regularly scheduled staff meeting. The response will be submitted to the resident within five days of the staff meeting.
- If the response does not resolve the matter to the resident's satisfaction, resident may have a personal interview with the CEO or her designee within three days of requesting the interview.
- If the interview does not resolve the grievance to the resident's satisfaction, resident may have an interview with the Board of Directors Programs Committee for discussion at their next regularly scheduled meeting. The resident may be asked to attend the meeting and discuss the grievance with the committee.
- The Programs Committee may discuss the merits of the grievance with Life Changes, Inc. staff, including the resident manager, and shall act on the grievance in the form of a board resolution, which shall be communicated to the resident. The decision of the board of directors and/or is committees is final.
- Should the resident have further concerns, they may address this to the following state entity. Nevada Department of Health & Human Services/División of Public & Behavioral Health/HCQC 72 Fairview Dr., Suite E, Carson City VV 89701