Cancellation, Rescheduling, & Late Arrival Policy
24 hours advance notice is required, should you need to cancel or reschedule your appointment. Rescheduling or cancelling an appointment, with less than 24 hour notice, may result in a cancellation fee equal to 50% of the service price.
Failure to arrive to a scheduled appointment (no-show with no notice) may result in a cancellation fee of 100% of the services scheduled.
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 10 minutes late may need to be rescheduled and cancellation fees may apply.
*All fees need to be paid prior to booking another appointment.
Service Adjustment & Product Exchange Policy
Services- If you require an adjustment after your service, please contact me within 7 days of your appointment. This alteration must align with the original plan, for me to correct the issue at no additional charge. Adjustments that differ from the original plan (or requested after 7 days of the original service) will require a new consultation and full payment of services needed.
Products- Should you make a hair care purchase that you are unsatisfied with, I will offer an exchange, at full credit, 14 days from your initial purchase.
*I do NOT provide refunds on services received or product sales.