CLIENT’S BILL OF RIGHTS AND RESPONSIBILITIES

 

Always Good Company Home Care supports each client’s right to:

1. Be informed and participate in your plan of care

2. Voice grievances about your care without discrimination or reprisal for doing so

3. Be assured of the confidentiality of your records

4. Be informed of your liability for payment for services

5. Be informed of the process for acceptance and continuance of your service and eligibility

6. Accept or refuse services

7. Be informed of the agency’s on-call service

8. Be informed of supervisor accessibility and availability

9. Be advised of the agency’s procedures for discharge

 

Always Good Company Home Care supports each client’s rights
in order to:

1. Promote positive client outcomes

2. Provide care and services in a manner that respects and fosters your sense of dignity, positive self-regard, civil rights, and involvement in your care and services

3. Ensure that your human, civil, constitutional, and statutory rights are respected and not violated

Always Good Company Home Care supports your right and responsibility to express concerns, dissatisfaction, or make complaints about services you receive or do not receive without fear of reprisal or discrimination. We encourage you to discuss all concerns and complaints with us. The agency telephone number is 910-538-5207. When you call, ask to speak with the Director or Supervisor.

 

Always Good Company Home Care has a formal grievance procedure, which ensures your concerns shall be reviewed and an investigation started within 48 hours. Every attempt shall be made to resolve all grievances within 14 days. You will be kept informed by telephone of the status of the investigation and receive a written report when resolution is determined. If you feel the need to discuss your concerns, dissatisfaction or complaints with individuals other than the Always Good Company Home Care staff, the Division of Health Service Regulation provides a Home Care “Hot Line”. The hours of operation are 8:00 AM to 5:00 PM, and the number is: 1-800-624-3004.

 

I have received a copy of the Bill of Rights and had the opportunity to ask questions: