Floor Manager Job Description

(You should read this stuff even though it is boring, formal, and usually something we skip)

Provision is a coffee roaster, restaurant, and cocktail bar in Phoenix, AZ. We have a passion for community and food & beverage. We focus on fostering a healthy workplace culture focusing on our core values of postivity & encouragement, teamwork & transparency, longevity & work/life balance, and development & growth. Finally, we pride ourselves in offering quality-focused food & beverage with a high level of service and hospitality.

We truly believe in our mission statement:

"Connecting community through quality coffee, food, & drinks"

FLOOR MANAGER POSITION

Summary

The Floor Manager, or “FM” is responsible for directing and maintaining a healthy and efficient shift. This role is a maverick and can hold various job duties while on shift: cashier, barista, and overall, floor manager / leader of the shift. The FM ensures that all team members are working to their full potential and completing their assigned role and task to the standards as set by Provision. This job acts as a liaison between team members and management, and is an integral part of the leadership team. Overall, the FM is responsible for all interactions with guests, products being served, and job duties being performed while they manage that shift.

Essential Functions & Responsibilities

• Manages the pace, timing, and tasks of that shift

• Ensures all team members, including themselves, are completing assigned job duties in a timely and efficient manner

• Act as liaison between team members and leadership, ensuring proper communication of needs from both parties are being properly relayed

• Receives and tracks incoming orders, allocated in proper storage, FIFO products, and submit proper documentation to AGM or GM

• Assist with back of house organization and storage; ensure all items are put away and stored in an efficient and safe manner for all team members to access

• Maintain a clean, organized, and appealing front of house

• Guide and train new employees through their shift and their responsibilities

• Handle guest complaints, and make decisions on correct action to remedy; work with AGM or GM for more serious concerns

• Coordinate all team members hours while on shift to ensure they take necessary breaks and coverage is always available

• Informs all team members on their shift of immediate operational changes, including but not limited to: items being sold out, change to drink preparation, etc

• Taste and ensure quality control for beverage preparation, including but not limited to: espresso, cocktails, foods, etc

Required Skills & Physical Requirements

• Must be 18 years of age or older

• Must be open to different shift assignments, weekends, holidays, and evenings are a must

• Must be able to complete the role and tasks of Server/Barista/Bartender

• Must enjoy quick, fast paced environment and work with a sense of urgency

• Must enjoy working in a team setting

• Must have good written and verbal communication skills

• Must be able to stand up for 4 hours at a time

• Must be able to lift up to 50 lbs of product

• Must hold and maintain Food Handlers, Food Managers, and Title 4 Certification

• Must have reliable transportation to arrive to their shift on-time

• Must have a working cellphone with ability to download certain apps

• Must have good time management skills and ability to determine priorities

• Must have good communication skills and ability to relay proper information to team members in an appropriate manner, at an appropriate time

• Previous cafe or restaurant leadership experience is not necessary but highly desirable

Work environment

• This job duties of this role may sometimes go outside the cafe setting, such as for events, and is agreed upon with the General Manager
  
  
• The Floor Manager role will require additional office administration duties, including but not limited to: writing emails to management, cross referencing invoices, documenting, etc
  
  
• The Floor Manager may need to complete additional errands which will be assigned by the General Manager with approved compensation (gas, travel, etc)

Position Type

• This position reports directly to the General Manager for overall needs, included by not limited to: time off request, human resources related issues, personal conflicts, etc
  
  
• This position is hourly, and shall not exceed 40 hours per week without approved consent from the General Manager

Compensation

• $15.35/hr + tips (typically ~$7/hr); during training or off-floor: $15.35/hr. Tips are pooled between hourly staff proportionally based on floor hours worked.
  
  
• Health & Wellness Weekly Bonus: $46.15 each week
  
  
• Paid Time Off
  
  
• Sick Time Off
  
  
• 25% staff discount applied to all in-store, in-person purchases
  
  
• 1 x complimentary shift drink
  
  
• This job includes a 30/60/90 day review

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