Comments, Compliments and Complaints
We would love to hear your thoughts, suggestions, concerns or problems with anything so we can improve!
Describe Your Feedback:
If you are unhappy about any aspect of the advice or support you have received , please do talk to your adviser first, but if it cannot be resolved, then let us know, as we have a dedicated complaints procedure. Stage 1: You can make a complaint verbally, in writing, or by completing this form. Receipt will be acknowledged within 7 days. Your complaint will be investigated thoroughly and you will receive a written response within 8 weeks maximum. Stage 2: If you are unsatisfied with Accommodation Concern response after 8 weeks, you can pursue your complaint with the Financial Ombudsman Service (FOS) within 6 months of the final response. Please ask for the FOS form or contact FOS http://www.financial=ombudsman.org.uk/ telephone 0300 123 9123 or
Should be Empty: