Core KPI Weekly Report
Week #/Year (Week 23 2023)
Home Count
(Reports - Customer Count)
Total Weekly Revenue
(Reports - Revenue Production Planning)
Direct Payroll to Revenue
=Technician Payroll/Revenue Reports - Stats by Week
Productivity
Allowed Hours/Job Hours Reports - Employee Productivity (total for Maintenance & One Time)
# of Leads Received
Report - Sales KPIs
Total # of Quotes Received
Report - Sales KPIs
# of New Recurring Clients
Report Sales KPIs
# of One Time Sales
Report Sales KPIs
Recurring Close Rate %
Total Recurring Sales/Total Quotes Reports - Sales KPIs, Lead Campaign
# of Lost Recurring Clients
Report - Sales KPIs
Skip Rate
=(skipped + lockouts)/Total Job Count (Reports - Job Counts by Date and Status)
Attrition per Month
=Recurring Cancelations/Customer Count (Reports - combo of Stats by Week & Sales KPIs)
Efficiency
Job Hours/Clock Hours Reports - Employee Stats
Absentee Rate
((excused + Unexcused + Time Off)/Total Days Worked)X100 Reports - Employee Stats
Scorecard Response Rate
Reports - Scorecard Results, Employee Stats
Average Scorecard Score
Reports - Scorecard Results, Employee Stats
#Scorecard Complaints
Reports - Scorecard Results, Employee Stats
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