IMMERSE Modern Massage

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Acknowledgement

I have read my copy of the Employee Handbook. The employee handbook describes important information about IMMERSE Modern Massage, and I understand that I should consult the Management regarding any questions not answered in the handbook. I have entered into my employment relationship with IMMERSE Modern Massage voluntarily and acknowledge that there is no specified length of employment. Accordingly, either I or IMMERSE Modern Massage can terminate the relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

The Employee Handbook (Found here) and the policies and procedures contained therein supersede any and all prior practices, oral or written representations, or statements regarding the terms and conditions of your employment with IMMERSE Modern Massage. By distributing this handbook, the Company expressly revokes any and all previous policies and procedures which are inconsistent with those contained therein.

I understand that, except for employment-at-will status, any and all policies and practices may be changed at any time by IMMERSE Modern Massage, and the company reserves the right to change my hours, wages and working conditions at any time and I understand that any information that you agree to may be revised on this form or in the handbook and that may supersede, modify, or eliminate existing policies.

I understand and agree that nothing in the Employee Handbook creates, or is intended to create, a promise or representation of continued employment and that employment at IMMERSE Modern Massage is employment-at-will, which may be terminated at the will of either IMMERSE Modern Massage. Furthermore, I acknowledge that the handbook is neither a contract of employment nor a legal document. I understand and agree that employment and compensation may be terminated with or without cause and with or without notice at any time by IMMERSE Modern Massage or myself.

I have received the handbook, and I understand that it is my responsibility to read and comply with the policies contained in this handbook and any revisions made to it.

Position Details:

 

Job Title: Massage Therapist
Compensation: 33% commission on services rendered, 1 admin hour at the end of shift for $20 per hour (if needed), paid training at a rate of $20 per hour
Shifts: Availability for 1-2 days per week, including at least one weekend day, is required.
Employee Benefits:

• Free continuing education workshops
• Discounts and trades through community partnerships within the community, including the potential of gym memberships, yoga memberships, and discounts at local health food shops
• One free employee massage per month
   

Responsibilities:

 

Checking clients in and out
Preparing and providing hot towels
Conducting pre-session assessments
Delivering treatment including deep tissue, Swedish, and structural massage
Providing self-care recommendations and plan of care
Performing opening or closing duties as needed
Training up to our KPIs (key performance indicators)

Standard Employment Terms:

Training evaluation period is 90 days
Training frequency: Once per day per shift for the first week or two, then weekly check ins for the following month, and then monthly OR otherwise as needed.

 

Agreement to our terms, conditions and policies:

 

https://immersemassage.com/policies

LMT Attendance Policy

Therapists are expected to be in the studio 15-30 minutes prior to appointment times.

Regular attendance and punctuality are essential for the smooth operation of a company. Our attendance policy ensures a consistent and fair approach to solving attendance problems. Upon onboarding, you received a digital copy of our policy guidelines and initialized acknowledgement and agreed compliance.

Therapists do not have to be physically present in the studio unless they have appointments. However, it can help to have last-minute availability, so if you're in the area let us know, especially for same-day requests or weekends.

Therapists are given a 3 hour lead time. This means LMTs must be able to get to the studio within 2 hours 45 minutes before their appointment when on shift (2.75 hours for travel + 15 minutes before appt).

If a therapist is late for an appointment, the therapist is expected to go over by the same amount of time to give the client a full 30/60/90 minute session. A 30-minute break is built in between appointments and can accommodate the rare occasion that a therapist is more than a few minutes late. If a therapist is beyond 20 minutes late, the appointment will be rescheduled and the client will receive a free session at the cost of the therapist.

If you need to request time off, you can do so by texting and calling the direct line for IMMERSE Modern Massage at (971)813-0692. Please allow 2 weeks prior to your time off request in order for it to be approved.

 

Client / Therapist Policies, Booking Terms and Conditions

If Any of The Below Apply To You, Consult Your Physician Prior to Infrared Heat Use:

Individuals suffering from obesity or with a medical history of heart disease, low or high blood pressure, circulatory problems or diabetes should consult a physician prior to use. Individuals who are pregnant, have cardiac arrhythmia all medical conditions or those on medication should consult a physician and or licensed health care provider.

-Medications
-Alcohol & Drug Abuse
-Elderly
-Children
-Chronic Conditions / Diseases Associated with Reduced Ability to Sweat or Perspire
-Hemophiliacs / Individuals Prone to Bleeding
-Fever & Insensitivity to Heat
-Pregnancy
-Joint Injury– Recent (acute) joint injury should not be heated for the first 48 hours or until the swollen symptoms subside. Please let your practitioner know.
-Implants– Metal pins, rods, artificial joints, or any other surgical implants generally reflect infrared waves and thus are not heated by this system. Nevertheless, you should consult your physician
prior to using.
-Surgeries
-Pacemakers / Defibrillators
-In the rare event that you experience pain or discomfort, immediately notify your practitioner and to discontinue use.

Cancellation Policy

We’ve reserved a time just for you, and our therapist will be on-site ready to take your appointment when you arrive.

Immerse Modern Massage has a 24 hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 24 hours in advance.

Clients who no-show or late cancel (within 24 hours of their appointment) will be charged in full. Last minute cancellations cannot be refunded or used as credit. Discounts and promotional offers cannot be applied to the cancellation fee.

Please note that arriving late to your session may result in a shorter appointment so as to not penalize the clients booking after you. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee. We charge in full for same day cancellations and no-shows, unless in cases of illness or emergencies.

Refund Policy

Due to the nature of our business, IMMERSE Modern Massage does not offer refunds for massage services, gift cards or packages/plans of care. Gift cards and store credit are non-transferable and cannot be shared. Packages are nonrefundable.

Consent To Treatment:

I understand there are benefits and risks for massage therapy and give my consent for treatment. I understand that there shall be absolutely no liability on the practitioner, IMMERSE Modern Massage and release them from any possible liability, damage or loss that may occur due to massage, stretch, exercise or lifestyle recommendations, use of CBD, essential oils, infrared heat or sound infused massage table, tripping, falling, personal injury, potential risk of COVID-19, or for any other reason whatsoever. As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session. Recommendations made by our massage therapists or in videos on our YouTube channel or sent by any form of digital media of communication are at no point to considered to be a “prescription” which can be only given by a qualified doctor, physician or other medical professional. If you are concerned about your health in any way, please seek the help of a qualified physician before undergoing any of the treatments listed above. I have informed the massage therapist of all of my known physical conditions, injuries, medical conditions, any medications, drugs, alcohol, supplements, herbs etc, I am taking in this form. It is also understand that the massage therapist reserves the right to refuse treatment to anyone. By booking an appointment at IMMERSE Modern Massage, or by visiting our YouTube Channel, you agree to all of the terms listed on this page, including our privacy policy. By signing and dating below, I am certifying my lawful and accurate signature and acceptance of all of the terms in this document.

At IMMERSE Modern Massage, our core values serve as the foundation for every decision we make regarding hiring, firing, and rewarding our team members. These values are not just ideals; they are action-driven principles that shape the way we work and interact with clients and each other. Here’s how we use them as criteria for building and maintaining our exceptional team:

Loving Kindness

Loving kindness is at the heart of every client interaction and workplace relationship. When hiring, we look for individuals who naturally demonstrate empathy and genuine care for others, not just in their skills but also in their personalities. We reward team members who consistently go above and beyond to create an environment of warmth and comfort for both clients and coworkers. Conversely, any behaviors that contradict this value, such as repeated negativity or indifference, can be grounds for dismissal.

Humility

Humility allows us to continuously grow as individuals and as a team. We seek employees who are humble enough to acknowledge that there’s always room for improvement, both in their technical skills and personal development. Employees are rewarded for showing openness to feedback and collaboration, while a lack of humility, especially when it interferes with teamwork or customer experience, is seen as a red flag for termination.

Compassion

Compassion is essential in our industry, where we care for people’s physical and emotional well-being. When hiring, we prioritize candidates who demonstrate a strong capacity for compassion in both their professional and personal lives. Compassionate team members are recognized and rewarded, as they make IMMERSE a safe and healing environment. Failure to display compassion, whether toward clients or colleagues, can lead to consequences, including termination.

Integrity

Integrity means doing the right thing, even when no one is watching. We hire individuals who exhibit honesty and responsibility in their actions. Integrity forms the backbone of trust within our team and with our clients. Employees who show consistent integrity are rewarded, while those who violate ethical standards or company policies will face immediate repercussions, including dismissal if necessary.

Growth

Growth is a core focus for everyone at IMMERSE—both personal and professional. We hire individuals who are passionate about self-improvement and who actively seek out learning opportunities. Growth is not only encouraged but rewarded, especially when team members take initiative in their professional development. Employees who fail to embrace a growth mindset, or resist constructive feedback, may find themselves no longer aligned with the company’s direction and values.

Accountability

Accountability means owning your actions and their impact, both positive and negative. In hiring, we look for individuals who take responsibility for their work, decisions, and interactions. Team members who demonstrate accountability are acknowledged and rewarded, as they contribute to a reliable and trustworthy environment. A lack of accountability, such as failure to meet commitments or refusal to admit mistakes, can result in termination.

 

At IMMERSE, we believe that these core values guide us in fostering an environment where both employees and clients thrive. Our commitment to these principles ensures that we build a team aligned with our mission and continually elevate the standard of care we provide.