MCR Product Support Form, Policies & Information Worksheet

MCR Product Support Form, Policies & Information Worksheet
Customer Name*

First NameLast Name
Product Name*
Date*

MonthDayYear
Date
If you need to take advantage of our product support, please read through this entire document and complete the required information. Complete, sign and return ALL pages to us via one of the three ways listed:
1. Online Submission through our website form
2. Email: Sales@FightLite.com
3. Fax: 321-242-8411
Once received, we will issue a RA# (return authorization number) for you to add to this form and to your shipping label & box. Please include ALL pages of this original worksheet form with your shipment. We recommend making a copy of this completed form for your records. If you have any questions, please contact us at 321-242-8410 and we will be happy to assist you.

*Return Authorization Numbers are required for product support. Shipments received before a return authorization number is issued will be refused.*

Product Support Policies

All products that are returned to FightLite Industries for support are evaluated to determine if the service is to be provided at a fee or at a no- charge basis. Upon receipt of your shipment, our Product Support team will inspect the product and evaluate the specified issue or concern listed on the completed worksheet form. Please observe the following:
- All products must be thoroughly cleaned prior to inspection and your product should be thoroughly cleaned PRIOR to shipping to FightLite Industries. If the product is shipped to FightLite Industries and has not been cleaned a $100.00 cleaning fee will be charged and FightLite Industries will contact you regarding payment for this cleaning service prior to cleaning. Please note that payment in full is required before any inspection will occur.
- Upon completion of inspection, the customer will be contacted with a quotation for the cost of service and/or repair; unless it is determined at FightLite Industries’s sole discretion that charges may be waived. FightLite Industries will not provide service or repair for any of its products that have been subjected to unauthorized modification from its original factory condition. If your product has been altered from its original factory condition, FightLite Industries will provide a quotation for the cost and time to return the product to its original condition PRIOR to commencing work or performing further evaluation. Unauthorized modification includes but is not limited to alteration of handguards, barrels, chambers, feed ramps, receivers, top covers, feed trays, bolt carriers and bolts.
- For Shrike 5.56 & ARES-15 MCR Upper Receiver Assembly related product support, it is recommended that you ship the COMPLETE upper receiver assembly in order to permit FightLite Industries to perform a thorough inspection and comprehensive evaluation of the product. Please make sure that you properly secure the bolt carrier within the receiver assembly prior to shipping. PLEASE NOTE THAT THE OP-ROD IS UNDER HEAVY SPRING FORCE. PLEASE DO NOT PACKAGE THE UNIT WITH THE OP-ROD EXPOSED AS THE OP-ROD AND OP-ROD SPRING MAY BECOME A PROJECTILE.
- Safety Components: FightLite Industries regards certain parts as “safety components”. Under no circumstances will FightLite Industries knowingly release or return safety components that have been determined to be damaged, modified or found to be outside of their respective service limits irrespective of any individual’s or entity’s claim of right or ownership. In cases where safety components are found to be damaged, altered or outside of their normal service limits; FightLite Industries will attempt to contact and collaborate with the customer so that the product may be returned within proper service limits.
*Please Note: For the purposes used herein; it is within FightLite Industries Systems, Inc.’s sole discretion as to what qualifies as “thoroughly cleaned prior to inspection”, “unauthorized modification”, “altered”, “modified from original factory condition and or specification”, “damaged”, and “found to be outside of their respective service limits”.

You will be contacted by an FightLite Industries Representative prior to any work being performed to discuss the findings and quote for the service and/or parts. No work will commence without your authorization, quote approval and payment in full. If additional work is required outside the scope of requested service, this will also be included in your quote.

Shipping Information
1. All items must be shipped prepaid inbound to our facility. WE WILL NOT ACCEPT COLLECT SHIPMENTS OR PACKAGES SHIPPED VIA US MAIL
2. Please use UPS or Fedex carriers (not US Mail Service) and address your shipment to:
  
  FightLite Industries
  Attn: Product Support
  1100 Woody Burke Road
  Melbourne, FL 32901
  
  *Please note that FightLite Industries is not responsible for packages sent via US Mail service.
3. Package must include this completed worksheet form (ALL Pages).
4. Please package products in a suitable container being sure to pad and secure loose items in the package. PLEASE NOTE THAT THE OP-ROD IS UNDER HEAVY SPRING FORCE, PLEASE DO NOT PACKAGE THE UNIT WITH THE OP-ROD EXPOSED AS THE OP-ROD AND OP-ROD SPRING MAY BECOME A PROJECTILE.
5. All firearms and magazines shipped to our facility must be emptied of all live ammunition. Confirm that the chamber is clear and the firearm is unloaded. PLEASE DO NOT SHIP A LOADED GUN OR AMMUNITION. Please refer to your authorities for shipping guidelines regarding firearms.
6. FightLite Industries will not assume responsibility for custom parts or accessories. Please remove these items prior to shipment.
7. Please remove previous shipping labels from the box used to ship products to FightLite Industries. FightLite Industries is not responsible for lost or damaged boxes.
Shipping Terms*

I have read and agree to abide by the shipping terms above, including using the correct shipping address for my shipment.
Contact Name*

First NameLast Name
Telephone*
Email Address*
example@example.com
Company Name (if applicable)
Address*

Physical Street Address

Street Address Line 2

CityState

Zip Code
Product Name*
Serial Number*
Enter the Serial Number from your Product; MCR: Top of Receiver, under the Feed Cover Assembly
Did you purchase the unit directly from us?*
Was the unit purchased New or Used?*
What make/model lower is the upper receiver installed on?*
Is the bolt carrier Full-Auto or Semi-Auto?*
Are you using the Belt & Magazine Feed Main Action Spring, Bolt Catch and Carbine Stock Spacer included in your case/rifle?*
What types of magazines were you using for break-in?*
Were you able to get past the break-in period?*
Did you use any links? If so, what kind?
What type of buffer do you have installed?*
What type of ammunition were you using?*
Was the barrel you were shooting with the Self Regulating (Non-Adjustable) or the adjustable?*
Was the barrel 16.25", 12.5", 20.0"?*
*If adjustable barrel, what port did you have the gas on?
Did you install a lightning link or auto sear?
Are you shooting in Full-Auto or Semi-Auto?*
Please provide our support team with as much detail as possible regarding the service requested and support documents and/or materials. Additional information may be attached to this form and enclosed with shipment if needed.*
Please share any photos that will help you describe your issue.

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By Signing below, I declare that I have read, understand and agree to the policies, terms and conditions described in both page 1 and page 2 of this Product Support Form
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MCR Product Support Form, Policies & Information Worksheet

Shipping Information