Unfortunately, the model number you provided ("{whatIs4}") is actually the "external enclosure" model number (or some other number on the device), not the model number. To provide you with an estimate of your chances for a successful recovery, we need you to locate the hard drive's model number INSIDE the enclosure.
If you need assistance disassembling your enclosure, please visit our Remove Your Enclosure page (a collection of enclosure disassembly videos on YouTube).
If you need help identifying your drive's model number after removing the hard drive from your enclosure, visit our Find Your Model page.
After locating the model number on the hard drive's label, press "Previous" to remove "{whatIs4}" and enter the correct model number.
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If you don't feel comfortable opening (or are unable to open) the enclosure, it's not necessary. We encourage you to drop off or mail in your device regardless of the actual "chances." Use the links below to get started by submitting our drop-off or mail-in form:
- Drop-Off Form -- Check out our drop-off info page too. After submitting the form, you’ll be emailed a ticket number along with drop-off instructions.
- Mail-In Form -- After submitting the Mail-In Form, you'll be emailed a ticket number along with shipping and packing instructions.