Not sure what kind of device you have? 

See this page: What kind of device do I have?

Next, you need to find your device's model number INSIDE the enclosure.

• Since you have an external hard drive, first disassemble the enclosure and remove the bare hard drive.
• Then, locate the model number on your device's label.

Next, you need to locate the SSD's model number.

• The model number should be located on the SSD's label. 
• If you aren't sure which number is the "model," it's okay to provide us with several potential "model numbers."'
• If you can't locate the model number, click "NO" on the next question and upload photos of the device. 

Next, you need to locate the hard drive's model number.

• The model number we need is only visible on the hard drive's label.
• If your hard drive is inside your computer, it needs to be removed first. 
• Click here for help locating the model number on your device's label.

Next, you need to locate the device's model number.

• Finding the model number for these kind of devices isn't always possible. If there is no label or model number on the device, click "YES" on the next question and write a description instead (e.g., "Generic 32GB Flash Drive," "Sandisk 64GB MicroSD," "Sony XQD 128GB"). 
• Otherwise, click "NO" on the next question and upload photos of both sides of the device.

Next, you need to locate the phone's model number. If possible, write the make/model ("Samsung Galaxy S5") and the specific model number ("SM-G800").

Here are some common locations where you can find the model number:

• Back Cover: On many phones, you can find the model number printed on the back cover. Look for a label, engraved text, or printed information that includes the model number of the device. 

• Battery Compartment: For phones with removable batteries, you might find the model number printed or etched inside the battery compartment. Remove the back cover and inspect the inside of the compartment to locate the model number.

• Settings Menu: If the display still works, you can often find the model number in the device's settings menu. Go to the "Settings" app, then navigate to the "About Phone" or "About Device" section. Look for the "Model number" or a similar option. Tapping on it should display the model information.

• If you still can't find the model number, click "NO" to the next question, and you'll be prompted to upload photos of the phone.

Since you have an external drive and cannot disassemble the enclosure to find the model number inside, we cannot provide an accurate "chances" estimate.

This is because, inside the enclosure, there could be various drive models. Without knowing the exact model inside your enclosure, we cannot base our estimate on previous recoveries (which is the most important factor when determining your "chances").

If you don't feel comfortable opening (or are unable to open) the enclosure, it's not necessary. We encourage you to drop off or mail in your device regardless of the actual "chances." Use the links below to get started by submitting our drop-off or mail-in form:

- Drop-Off Form -- Check out our drop-off info page too. After submitting the form, you’ll be emailed a ticket number and drop-off instructions.

- Mail-In Form -- After submitting the Mail-In Form, you'll be emailed a ticket number along with shipping and packing instructions.

Unfortunately, the model number you provided ("{whatIs4}") is actually the "external enclosure" model number (or some other number on the device), not the model number. To provide you with an estimate of your chances for a successful recovery, we need you to locate the hard drive's model number INSIDE the enclosure.

If you need assistance disassembling your enclosure, please visit our Remove Your Enclosure page (a collection of enclosure disassembly videos on YouTube).

If you need help identifying your drive's model number after removing the hard drive from your enclosure, visit our Find Your Model page.

After locating the model number on the hard drive's label, press "Previous" to remove "{whatIs4}" and enter the correct model number.

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If you don't feel comfortable opening (or are unable to open) the enclosure, it's not necessary. We encourage you to drop off or mail in your device regardless of the actual "chances." Use the links below to get started by submitting our drop-off or mail-in form:

- Drop-Off Form -- Check out our drop-off info page too. After submitting the form, you’ll be emailed a ticket number along with drop-off instructions.

- Mail-In Form -- After submitting the Mail-In Form, you'll be emailed a ticket number along with shipping and packing instructions.