Claims Form

Claim Submission

By creating and submitting a claim, you agree to OFGO STUDIO's warranty policy and terms and conditions. Claim resolution is based on our general warranty.

Click Here to view OFGO STUDIO's general warranty policy.

Please submit only ONE claim per order. You may submit more than one issue per claim, provided they are from the same project/order.
Dealer Name*
Primary Contact Name*

First NameLast Name
Primary Contact Phone Number*
Primary Contact Email*
example@example.com
OFGO STUDIO Sales Order Number(s)*
Dealer PO Number(s)
Date of Installation (if installed)

MonthDayYear
Reason For Claim (select all that apply)*

Damage (Concealed)Damage (Freight)Missing Item(s)Incorrect Item(s) ReceivedQuality/Workmanship issueOther Warranty Claim
Was the damage confirmed by signing the bill of lading?
(Applicable to freight damage only)
Please describe your issue below:*
Please describe the claim reason in detail. PROVIDE AS MUCH DETAIL as possible
List of SKU(s) needing replacement*
Please provide a list of all items by SKU needing replacement. If SKU's are not known, please describe the part in detail (Example: left-most hutch door in white)
Is the End User Functional?*
If you have indicated "no" above, please describe why
Replacement(s) Ship-to Address

Please confirm the ship to address for replacement product(s) below:
Ship-to Company Name*
Address*

Street Address

Street Address 2 (unit number, etc)

CityState / Province

Postal / Zip Code
Does this address have a dock that can accept a 53ft trailer?*
Delivery Contact Name*

First NameLast Name
Delivery Contact Phone Number*
Please enter a valid phone number.
Please Upload Supporting Documents

Examples of supporting documents include:
- Images of the damaged product
- A copy of the BOL signed as damaged
- Any other supporting documents that will help us assess the claim.
PLEASE NOTE: the claim may be denied due to insufficient supporting documents.
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Claim Submission

Replacement(s) Ship-to Address

Please Upload Supporting Documents