Please note that IslandLuxe Extensions' processing times are as follows:
- Custom service orders (Preorders Lace/U-part Wigs): 10 to 21 business days
- Ready To Ship Orders (Island Express): 2 to 5 business days
- Bundles/Bundle deals/Lace/Uncustomized units/Clip Ins: 4 to 15 business days
- Color add-ons for Bundles/Lace/Uncustomized units: 7 to 21 business days
- BYOB/Wig revamp: 5 to 15 business days
Shipping time is not included!
IslandLuxe Extensions maintains a strict no-refund or exchange policy, except in cases where an error occurs on the seller's part.
In the event of such an error, we encourage you to submit a complaint through our customer service email at Islandluxeextensions@gmail.com or via text message at 443-910-4598 within 48 hours of receiving the package.
By accepting these terms, you waive your right to file a dispute against the company. There are no exceptions to this policy.