Our cancellation policy is pretty lenient. We understand that life happens and schedules change. We typically give everyone a free pass once. Our official policies for cancellations are as follows:
Cancellation policy for vacation clients:
Except for holiday periods, cancellations may be made up to two days in advance of the first scheduled visit with no cancellation fee. Cancellations of less than 48 hours will require 50% of the total reservation. Cancellations during holiday periods may be made up to five (5) days in advance of the first scheduled visit. After that period, a cancellation fee will be charged of 50% the total reservation. Cancellations of less than 48 hours are due in full during holidays.
No credits will be given for visits cancelled due to a client’s early return home. Clients returning home early will be required to pay for the reserved number of visits.