OTTO: Contact Us
Please answer a few brief questions so that we can direct your inquiry to the appropriate party. We will do our best to get back to you as soon as possible. If you are inquiring about a current or future order, please call the store location directly for assistance.
Email
example@example.com
What would you like to contact us about?
Online order issue
In-store order issue or experience
Rewards
Gift Cards
Request a Receipt
Catering
My account
Something else
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Next
Online ordering Issue
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Name
*
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Date of transaction
*
-
Month
-
Day
Year
Date
Order method
*
OTTO mobile app, order.ottoportland.com, third party
Please share more details
Back
Submit
Next
In-store or phone order issue/experience
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Date of issue/experience
*
-
Month
-
Day
Year
Date
Other method
*
OTTO mobile app, order.ottoportland.com, third party
Please describe your issue/experience
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Next
Rewards
Receive points for a recent unlogged purchase
Rewards issue / question
Back
Next
Receive points for a recent unlogged purchase
Rewards Account ID
*
phone number or email address
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Date of visit/order
*
-
Month
-
Day
Year
Date
Order number
*
If not known, enter 'unknown'
Please share more details
*
Upload an image of your receipt or anything that helps us better understand your issue
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
Submit
Next
Rewards issue / question
Rewards Account ID
*
phone number or email address
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Please share more details
*
Upload an image of your receipt or anything that helps us better understand your issue
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
Submit
Next
Issue with OTTO gift card
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Type of gift card
*
Physical gift card
Digital/email gift card
Gift Card Number
*
If not known, enter 'unknown'
Please describe the issue
*
Upload an image of your receipt or anything that helps us better understand your issue or feedback
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
Submit
Next
Request a Receipt
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Date of transaction
*
-
Month
-
Day
Year
Date
Order number
*
If not known, enter 'unknown'
Please share more details
Back
Submit
Next
Catering Request
Location
*
Please Select
ME: Brunswick: 15 Cushing St
ME: Gorham: 109 Main St
ME: Portland: 250 Read St
ME: Portland: 225 Congress St
ME: Portland: 576 Congress St (Now Open!)
ME: Saco: 779 Portland Rd US Route 1
ME: S. Portland: 125 John Roberts Rd
ME: S. Portland: 159 Cottage Rd
ME: Yarmouth: 305 US-1
ME: Auburn: 730 Center St
ME: Biddeford: 404 Elm St
MA: Andover: 27 Main Street
MA: Arlington: 202 Mass Ave
MA: Beverly: 199 Rantoul St
MA: BU Campus: 888 Comm Ave
MA: Boston (South End): 345 Harrison Ave
MA: S. Boston: 416W Broadway
MA: Coolidge Corner: 289 Harvard St
MA: Harvard Square: 1432 Mass Ave
MA: Lynnfield, MA: 1210 Market St
MA: Newburyport, MA: 202 Merrimac St
MA: 1 Harborside, Terminal B, Boston
NH: Exeter: 33 Water Street
NH: Portsmouth: 110 Brewery Lane (Now Open!)
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Date of the event
*
-
Month
-
Day
Year
Date (if not known, a tentative date is fine)
Please share more details
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My account
Unable to create account
Trouble logging into existing account
Question about a charge on my account
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Unable to create account
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Method attempted
*
order.ottoportland.com, OTTO mobile app
Please share more details
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Submit
Next
Trouble logging into existing account
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Method attempted
*
order.ottoportland.com, OTTO mobile app
Please share more details
*
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Question about a charge on my account
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Please share more details
*
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Submit
Next
Contact Us
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
What can we help you with?
*
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