Support Ticketing

Support Ticket Form

This is the support form for WIA's website, membership, and account issues. If you need assistance with an event or the Mentorship Program/Portal, please contact the appropriate email addresses (available via selection below). All tickets are addressed within 2-3 business days. WIA Support is only available on weekdays, excluding federal holidays and extended WIA breaks.
What do you need help with?*

Existing Member AccountNew Account CreationDonation Refund RequestReceived a "Critical Site Error" messageMentorship ProgramEvent SupportOtherSite is Slow/Down or Waiting Room
For all mentorship program questions, including issues with your profile, please email Mentorship@wearewia.org.
The WIA support team is unable to provide answers for events. We can only assist with member account and website issues. For event issues, please reach out to our Events Manager at Events@wearewia.org. They can better assist you with information about any WIA event.
Site Speed/Uptime: The WIA site is experiencing heavy traffic and will influx between high/low speed and down/uptime. This is expected. We recommend checking in occasionally or watching WIA's social media or Discord for major website updates.

WAITING ROOM: We have implemented a virtual waiting room to ensure a smooth and equitable experience. As soon as there’s enough space, you’ll be let onto our site automatically. Capacity is limited at this time and will increase once applications open. Please stay in the waiting room and only have one instance of the WIA website open. Refreshing will keep your spot in line. Once you enter the website, only access what you need to. If you are idle for more than 10 minutes, you will be sent back to the waiting room. It's okay to fill out the Mentorship Profile another day, as long as it is completed before all Mentorship applications close! This may improve your user experience.
What issue are you experiencing?*

I'm having an issue submitting paymentI'm having an issue with upgrading or renewing my membershipI can't sign in/My email address is invalid / IP BlockI'm not receiving a verification emailI'm not receiving a password resetI can't access my benefitsOther
When you received the Critical Site Error, what were you doing?*

Making a payment (e.g. becoming a member, renewing my membership, giving a donation outside of membership, etc.)Updating my payment method only (not making a payment)Updating my member profileOther
Please explain the error you're experiencing. *
Please include a screenshot that might help to identify or resolve the issue

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What device were you using when the error occurred (desktop/laptop, tablet, or mobile device)?
What web browser were you using when the error occurred?
Please include any other details that might help to identify or resolve the issue.
Your Name*

First NameLast Name
Which WIA membership level do you have?
Your WIA Account Email Address*
example@example.com
Your Name
First, Last
Your Email Address*
example@example.com - This may also be your WIA Account Email if applicable
Order Number
The order number from the confirmation email of the donation if accessible
Date on which the donation was made

MonthDayYear
Date
Please explain all relevant circumstances justifying your request.
Please include a screenshot that might help to identify or resolve the issue

Cancelof
Should be Empty:

Support Ticket Form