Support Ticketing

Support Ticket Form

This is the support form for WIA's website, membership, and account issues. If you need assistance with an event or the Mentorship Program/Portal, please contact the appropriate email addresses (available via selection below). All tickets are addressed within 2-3 business days. WIA Support is only available on weekdays, excluding federal holidays and extended WIA breaks.
We are aware of the issue with the "View Membership" button.

No ticket is required to report this issue.

Canceling Membership: Please submit a Ticket > Existing Member Account > Your relevant issue.

Renew / Change Membership levels: Please sign in to your account first, then visit the Become a Member page, select your membership level, and complete the transaction.

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Please whitelist support@wearewia.org with your email host to ensure you receive follow-up emails from WIA Support.

Please review our FAQ and Resources:

General FAQ List
WIA Membership FAQs
WIA Account FAQs
What do you need help with?
For all mentorship program questions, including issues with your profile, please email Mentorship@wearewia.org.
The WIA support team is unable to provide answers for events. We can only assist with member account and website issues. For event issues, please reach out to our Events Manager at Events@wearewia.org. They can better assist you with information about any WIA event.
Site Speed/Uptime: The WIA site is experiencing heavy traffic and will influx between high/low speed and down/uptime. This is expected. We recommend checking in occasionally or watching WIA's social media or Discord for major website updates.

WAITING ROOM: We have implemented a virtual waiting room to ensure a smooth and equitable experience. As soon as there’s enough space, you’ll be let onto our site automatically. Capacity is limited at this time and will increase once applications open. Please stay in the waiting room and only have one instance of the WIA website open. Refreshing will keep your spot in line. Once you enter the website, only access what you need to. If you are idle for more than 10 minutes, you will be sent back to the waiting room. It's okay to fill out the Mentorship Profile another day, as long as it is completed before all Mentorship applications close! This may improve your user experience.
What issue are you experiencing?
When you received the Critical Site Error, what were you doing?
Please explain the error you're experiencing.
Please include a screenshot that might help to identify or resolve the issue

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What device were you using when the error occurred (desktop/laptop, tablet, or mobile device)?
What web browser were you using when the error occurred?
Please include any other details that might help to identify or resolve the issue.
Your Name

First NameLast Name
Which WIA membership level do you have?
Your WIA Account Email Address
example@example.com
Your Name
First, Last
Your Email Address
example@example.com - This may also be your WIA Account Email if applicable
Order Number
The order number from the confirmation email of the donation if accessible
Date on which the donation was made

MonthDayYear
Date
Please explain all relevant circumstances justifying your request.
Please include a screenshot that might help to identify or resolve the issue

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Should be Empty:

Support Ticket Form