Xfinity/Comcast Request Form

Xfinity/Comcast Request Form

Troubleshooting information and service assistance request form
Please review this troubleshooting prior to submitting a form.

Wi-Fi PASSWORD:

For your Wi-Fi password,
- go to https://xfinityoncampus.com/login
- Type in school name and select from list
- Sign in using your scsu login
- Click on Account tab
- Go to Profile tab and scroll down to find your personal WiFi password for the SCSU WIFI network
AUTHENTICATION ISSUES:

If you are experiencing issues logging into the Wi-Fi with your Southern credentials please make sure you are using text to authenticate instead of the app. See additional tips on how to change your authentication options on our website.

For assistance with your internet and streaming service please contact Xfinity directly through their live chat:

Go to Xfinityoncampus.com
Choose your school
Log in using your Southern Credentials, if necessary
Scroll down and look for the Live Chat pop up on the bottom of the screen
Please notify the representative that you have "managed Wi-Fi" at Southern Connecticut State University and provide your hall and room number.

If you need additional assistance, please complete the form below.
If you have not done so, please contact the Xfinity live chat prior to completing this form. If they were unable to resolve your issue, please explain your experience with the live chat?
Email
example@example.com
Contact Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Hall
Room Number
Please select the services that require assistance:

Other
Please describe the issues you are experiencing:
Please provide your in-room availability for a technician: ie, Monday, 1-4pm
Date Timestamp
Should be Empty: