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  • Xfinity/Comcast Request Form

    Troubleshooting information and service assistance request form
  • Please review the troubleshooting and customer service Xfinity live chat instructions below prior to submitting a form. 

    Wi-Fi PASSWORD:

    For your Wi-Fi password, please log into MyHousing through your Banner Student account. Your room network name and password will be posted in the "messages section".

    AUTHENTICATION ISSUES:

    If you are experiencing issues logging into the Wi-Fi with your Southern credentials please make sure you are using text to authenticate instead of the app. See additional tips on how to change your authentication options on our website. 

    DEVICE CONNECTION:

    To connect your tv, streaming and gaming devices please ensure you are using  campusdevicemanager.xfinity.com. For additional information and troubleshooting tips, please visit our website.

    SERVICE NOT WORKING:

    For assistance with your internet and streaming service please contact Xfinity directly through their live chat:

    Go to Xfinityoncampus.com
    Choose your school
    Log in using your Southern Credentials, if necessary
    Scroll down and look for the Live Chat pop up on the bottom of the screen
    Please notify the representative that you have "managed Wi-Fi" at Southern Connecticut State University and provide your hall and room number. 

    If you need additional assistance, please complete the form below.

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