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Client Satisfaction Survey
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1
Name
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First Name
Last Name
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2
Overall satisfaction
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At Key Conveyancing Services we want you to feel at ease knowing that your sale or purchase will run smoothly with your needs as our number one priority.
Very satisfied
Satisfied
Neutral
Unsatisfied
Please advise how satisfied you were with your overall experience.
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How satisfied were you with the communication you received?
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How satisfied were you with our staff responsiveness?
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Please advise how satisfied you were with your overall experience.
How satisfied were you with the communication you received?
How satisfied were you with our staff responsiveness?
Very satisfied
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Satisfied
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Neutral
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Unsatisfied
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Very satisfied
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Satisfied
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Neutral
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Unsatisfied
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Very satisfied
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Satisfied
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Neutral
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Unsatisfied
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Key Conveyancing
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We pride ourselves on professional service and believe that because of our existing clients and referrers talking to family and friends about their dealings with us, word of mouth referrals has continued to allow Key Conveyancing the opportunity to grow and succeed.
Very Likely
Likely
Unlikely
How likely are you to recommend Key Conveyancing to friends or family members?
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How likely are you to use Key Conveyancing in the future?
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How likely are you to recommend Key Conveyancing to friends or family members?
How likely are you to use Key Conveyancing in the future?
Very Likely
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Likely
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Unlikely
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Very Likely
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Likely
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Unlikely
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4
Staff Friendliness
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We are a reputable customer Service focused business who take pride in our service and the way our staff treat our valued clients.
Super friendly!
Somewhat friendly
Unfriendly - Needs Work
Any Comments?
How friendly was our staff?
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How friendly was our staff?
Super friendly!
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Somewhat friendly
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Unfriendly - Needs Work
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Any Comments?
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5
Did you use Key Forms for your Form 1 preparation?
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Key Forms is Key Conveyancing's Sister Company
YES
NO
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6
If you responded 'yes' above, we'd appreciate your feedback on your experience with our Form 1 team.
Yes
No
Further Comments?
Were you satisfied with your overall experience and communication provided from our Form 1 Team?
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Were you happy with the level of information provided to you throughout this process?
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Did the explanations from our staff provide you with a clear understanding of the Form 1 process?
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Were you satisfied with your overall experience and communication provided from our Form 1 Team?
Were you happy with the level of information provided to you throughout this process?
Did the explanations from our staff provide you with a clear understanding of the Form 1 process?
Yes
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No
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Further Comments?
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Yes
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No
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Further Comments?
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Yes
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No
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Further Comments?
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7
In a few words, please summarise your overall experience with us - Has any part of our business exceeded your expectations?
Not all feedback has to be negative! Was there anything that stood out from your experience with us?
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8
We love feedback, is there anything we could improve?
Our clients are our number one priority, we believe there is always room for improvement and would love the opportunity to hear what you have to say!
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9
How did you hear about Key Conveyancing?
We love to know how you heard about us!
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10
Which staff member was this feedback about?
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Who was your main point of contact or who was the file manager that handled your settlement/property transaction?
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