JOB DESCRIPTION

GUEST SERVICE REP: Main point of contact for guests while they visit. Responsible for several aspects contributing to the success of day-to-day play space operations.

• Provide superior customer service, warmly greet guests, check them in, sell passes, memberships, answering the phone and routine questions about the facility.
• Prepare and organize structured activities for children including art, games, music, reading, movement etc. in coordination with our leadership team.
•  Maintain a tidy and clean space, including the bathroom and kitchen areas.
• Uphold the highest standards of professionalism and confidentiality when handling member and guest information.
• Act as a lead birthday party host depending on scheduling. 
• Handle sensitive situations with tact and diplomacy. 
• Assist guests with special accommodations and in emergencies.
• Actively monitor bookings to maintain crowd control. 
• Serve as an ambassador of Playology at all times making guests aware of the programming, special events, sales, and membership opportunities.
• Assist in collecting guest feedback including suggestions, compliments, and complaints; providing feedback to leadreship. 
• Assist with activity planning and social media.                          

Requirements

• Experience working with children 
• Excellent customer service and communication skills with a professional work ethic
• Ability to work independently and unsupervised, as well as contribute within a team structure.
• Outgoing, positive, personality with an ability to appreciate and empathize with the feelings of others.
• Reliable transportation
• Execellent Cash handling skills
• Ability to arrive at work location for all scheduled shifts on time.
• Experience with social media posting.
• Adheres to all established policies and guidelines.
• Must have proof of COVID vaccination and Act 153 Clearances (PA Criminal Background History, PA Child Abuse History, and FBI Clearance).