Empower Med Spa gift cards make an ideal gift for any occasion and are available in any dollar amount. The gift cards may be purchased online at www.empowermedspa.com, at the clinic, or by calling 802 528 2738. Gift cards are transferable, but non-refundable. Gift cards are redeemable for products and services. Empower MedSpa cannot assume responsibility for lost or stolen gift cards. A physical gift card must be presented at checkout. This could be an actual card or an email for gift cards purchased online.
At Empower MedSpa, it is our mission to provide you with the highest quality of skin and body care products with your services! In the event you purchase any of our skin or spa products for home use and find them to be defective, we will exchange the products within 15 days of purchase, provided a receipt and an in-store credit will be applied to your account. Any unopened product may be exchanged for an in-store credit within 15 days of being purchased. While we strive to make our clients as happy as possible, all services and package sales are final.
A 25% deposit will be required when booking any quoted services. A deposit cannot be refunded but can be transferred to another spa service or in-store credit.
We do require a valid debit/credit card be kept on file to reserve all appointments that are booked. We follow a strict 24-hour cancellation policy. If a scheduled appointment is not canceled within 24 hours or a patient is a no call no show, you will be charged the appropriate fee as outlined below.
We understand that there are times when you must miss an appointment due to emergencies, health or obligations for work or family. However, when you do not call to cancel an appointment within 24 hours or fail to show up for your scheduled appointment all together, you may be preventing another patient from getting a much-needed service and are limiting the success of your provider. Our team values our patients, and we work hard to provide exceptional care. We only hope for the same respect in return.
If an appointment is not cancelled at least 24 hours in advance you will be charged accordingly:
Waxing, Facial & Massage Services, if a spa service is not cancelled at least 24 hours in advance a $55 fee will be due per missed appointment. If a patient is a no call no show to a spa service, the cost of the service will be due in full. If the cost of a service is less than our cancellation fee of $55 the patient will be charged $55 per missed appointment.
Medical, Emsculpt & Laser Services, if a medical service is not cancelled at least 24 hours in advance a $110 fee will be due per missed appointment. If a patient is a no call no show to a medical service, the cost of the service will be due in full at a minimum of $250.
All accrued fees must be paid in full before a patient can rebook an appointment at Empower MedSpa. In the event a patient has accrued four (4) or more documented “no-shows” and/or “same-day cancellations,” the patient may lose the ability to book appointments with us for one (1) full year.
In the event of a late arrival, we will attempt to accommodate your needs. However, in consideration of other guests’ time and schedule, Empower MedSpa may not be able to extend your appointment. Late arrivals may very well limit the time of your treatment. Treatments are to begin and end as scheduled and the full value of the service will be charged regardless of arrival time.
I have read and fully understand Empower MedSpa’s policies as outlined above and acknowledge that all of my questions regarding the policies have been answered to my satisfaction. By signing below, I agree that, by booking an appointment at Empower MedSpa I will be subject to the following policies.