BOOKING POLICY
DEPOSIT
To secure your appointment, a non refundable deposit is required at the time of booking. For all facial (including back treatments) services, the deposit is $35. For waxing services valued at $25 or more, a $10 deposit is required. These deposits will be applied towards the total cost of your service. Please note that cancellations or rescheduling must be made at least 24 hours before your scheduled appointment to avoid forfeiting the deposit. We appreciate your understanding and cooperation. This policy allows us to better serve all our valued clients.
CANCELLATION
At Roselux Spa, we are committed to delivering personalized exceptional experiences for all our valued clients. When you reserve an appointment with us, that specific time slot is dedicated solely to you. In order to provide the best service to all clients, we kindly request that you cancel or reschedule your appointment at least 24 hours in advance. This allows us the opportunity to accommodate other clients who may be waiting for an appointment. By adhering to these policies we can ensure that each client receives the attention and care they deserve. Thank you for your understanding and cooperation in upholding these professional standards at Roselux Spa.
LATE ARRIVALS
We acknowledge that unexpected circumstances can arise. However, we kindly request that you be aware that if you anticipate arriving more than 10 minutes late for your scheduled appointment, we kindly ask that you contact us at (714) 257-5524. We will make an effort to accommodate your appointment, considering the time constraints involved. However, it may be necessary to reschedule if time constraints do not permit sufficient adjustments.
NO SHOW
“No Show” Fee: Clients who fail to show up for their scheduled appointment without prior notice will be charged a “No Show” fee. This feel will amount to 100% of the original cost of the scheduled service(s). To process this fee, we will charge the credit card on file. DECLINED CARD HOLD: If the credit card on file declines the “No Show” fee charge, we will place a temporary hold on your profile in our system until the outstanding payment is resolved. By providing a card on file and acknowledging and understanding this policy, you grant Roselux Spa permission to charge your card in the event of a late arrival, cancellation, and/or no-show.
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