Consumer Complaints FY24

Complaint/Issue against a builder

Please Note: We will contact the member regarding this complaint
YesNo
Name of Builder:
If you are not the client of Master Builders SA member, then we would advise you to contact your local council office.

You can view a list of councils here
Name (please state name as it appears on the building contract)*

First NameLast Name
Phone Number*

Area CodePhone Number
Email*
example@example.com
Timeframes / Comms / SchedulingPost-completion within Defects Liability PeriodVariations to the ContractWorks different to the ContractedUnauthorised entry / occupancy of sitePayment withheld / charges in advance of worksQuality of materialsAesthetic quality of workmanshipHealth & Safety of BuildingMajor Structural IssuesInsurance / Finance issuesOther
Building Schedule and Timeframes

Please be mindful due to the recent success of HomeBuilder, there are currently both skills and product shortages which may be impacting on your building schedule.

This is unfortunately an industry-wide issue and is not related directly to your builder.

If your build commenced prior to COVID-19 again the period of lockdown may have impacted your building schedule.
Contract signed but no building commenced / site works onlySlab poured but no further work undertakenFirst fix framing stage / Roofing / External cladding / GlazingInternal linings / Wet areasSecond fix / joinery, Flooring, Painting, Flushing, ElectricalHandover inspection / Practical Completion (PC)Post-completion within Defects Liability PeriodAfter Defects Liability period within 12 months of PCMore than 12 months post PC but within 5 years
If the building is post-practical completion (PC), what was the PC date?

MonthDayYear
Date
If the post-practical completion (PC) is more than 5 years ago that a response from Master Builders SA may not be received. Legal advice should be sought in relation to structural issues beyond 5 years old.
YesNo
Some "visible" cracking can occur at joins in plasterboard, tiles and other materials over time, with the likely cause of such issues being settlement and movement in Adelaide's reactive clay soils. Some "building issues" can be of a cosmetic nature only rather than a structural failure and can be considered a home maintenance issue. If it is a product failure there may be a manufacturer's warranty that can be relied upon, and this would likely be in the handover pack issued after practical completion.
YesNo
YesNo
YesNo
Location of property where there is an issue:
Building licence number, if known:
Brief outline of issues: *
YesNo
Please attached any documents relating to the dispute.

Cancelof
What is the outcome you are seeking?*
If your home was built within the last 5 years under the Building Works Contractors Act 1995, you may be eligible to make a claim under Home Warranty Insurance, please contact the following:-

QBE Insurance
133 723
Mon - Fri 8am-7pm, Sat 8am-1.30pm
www.qbe.com
Should be Empty:

Complaint/Issue against a builder